Category: News

Associated Asset Management’s (AAM) Michigan Division is celebrating ten years of providing professional and exceptional homeowners and condominium association management services to the communities they serve in the Southeast Michigan market.

In February 2014, AAM began community management operations in Michigan. In October 2015, the Michigan Division expanded into its first regional office in Rochester, MI. By early 2021, the division had grown exponentially and opened a second office in Southgate, MI.

In April 2022, AAM announced a new partnership with McShane Associates Inc. (McShane), a community management company headquartered in West Bloomfield, MI. Through this partnership, AAM welcomed 13 new employees and 42 communities with 4,042 doors.

Starting with four clients and one employee, AAM’s Michigan Division proudly partners with 122 communities and employs 47 experts.

“I am truly honored to lead our efforts in Michigan,” said Carolynn Zimmerman, Regional Director of the AAM Michigan Division (Southgate Office). “Celebrating 10 years is a milestone, and I attribute our continued success and growth directly to our highly talented team. Their dedication and passion for our industry have provided excellent personalized service and client satisfaction.”

“We are so proud of what the Michigan team has accomplished over the last 10 years,” said AAM Chief Operating Officer Ercell Sherman. “By continuously delivering exceptional service, our Michigan Division represents excellence within the community management industry and has become the trusted management partner in Southeast Michigan. We look forward to another ten years of sustained growth and success.”

To see AAM’s online Press Release, click here.

On October 19, 2023, the Arizona Association of Community Managers (AACM) hosted their annual Awards Gala, honoring industry excellence. An AAM team member received the prestigious G.E.M. Award and Manager of the Year recognition at the event. AACM’s G.E.M. Awards celebrate the exceptional dedication of Community Managers and industry professionals, nominated by peers and served communities.

The Manager of the Year G.E.M. Award honors Managers who excel in professionalism and community association management. Categories include Condominium, On-Site/Large Scale, and Portfolio, recognizing those who consistently go above and beyond. AAM proudly announces that Area Manager JD King has won the Manager of the Year award in the Condominium category.

Mr. King’s unwavering work ethic, outstanding mentorship, leadership, guidance, and expert condominium management knowledge earned him this nomination.

“JD King is so deserving of this recognition, and I am honored that I get the opportunity to work side by side with him in our Tempe office,” said Tom Gordon, AAM’s VP of Tempe Operations. “JD is an incredible asset to the AAM team and his community partnerships and demonstrates excellence through his work and commitment to our industry.”

“It is such an honor to work with some of our industry’s most talented and knowledgeable professionals. I couldn’t be prouder of JD King’s recognition as the Manager of the Year for condominium communities,” said Amanda Shaw, President of AAM. “The G.E.M. Awards are a demonstration of applause for the contributions and impact our employees have made to the advancement of our industry, as well as the commitment and dedication to the communities, Board members, and homeowners they serve. Well deserved, JD!”

To see AAM’s online Press Release, click here.

Associated Asset Management (AAM), a national leader in community management, achieved a milestone by managing 1,000 U.S. Associations this year.

AAM has grown to be the largest HOA management company in Arizona and one of the largest nationwide. As an industry leader, AAM provides management and consulting services for master-planned, single-family, and condominium communities. It also serves urban and new developer communities. AAM’s physical footprint includes 17 regional offices distributed across 11 states and a workforce of over 920 professionals. AAM welcomed the 1,000th community to its nationwide portfolio, representing over 250,000 homes.
“We are honored to be the trusted managing partner of 1,000 community associations nationwide,” said Amanda Shaw, AAM President. “For us, it’s not just about the number of new communities we welcome. It’s about the partnerships we build over time. This milestone would not have been possible without our dedicated professionals. Their continued commitment to delivering excellence and cultivating strong client connections has been essential.”

Associated Asset Management (AAM), founded in 1990, delivers total peace of mind as a professional Community Association Management Company. Over 32 years, AAM has become one of the top providers of community association services in the United States. AAM specializes in the forward planning and management of various communities, including master-planned, single-family, condominium, active adult, urban high-rise, and mid-rise. Additionally, they also offer consulting services for accounting, marketing, IT, and operational organizations. With over 920 employees in 17 regional offices, AAM focuses on delivering the best community management experience through customer service, communication, and technology.

To see AAM’s online Press Release, click here.

Associated Asset Management (AAM), a nationally recognized leader in community association management, recently strengthened its leadership with three new appointments. Samantha Alvarez is the new VP of Indiana Operations, Karen Eldridge is the new Director of Texas Operations, and Sandra Wickman-Kush is the new VP of Urban Living.

AAM Leadership Samantha Alvarez

AAM’s former VP of Texas Operations has relocated to Indianapolis to serve as AAM’s VP of Indiana Operations. She will lead AAM’s efforts in that market. Samantha, who joined AAM in early 2017, brings over two decades of community association management expertise. She has held various leadership roles throughout her career, including Owner, President, Vice President, Division Manager of New Development, Senior Manager, and Director of Training. She is a great addition to the AAM leadership team.

“Samantha brings a wealth of experience and knowledge of Community Management,” said Ercell Sherman, AAM’s Chief Operating Officer. “We look forward to her ongoing leadership as we expand our footprint in the Indiana market.”

AAM Leadership Karen Eldridge

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As a former Area Manager in AAM’s Texas office, she has been promoted to Director of Texas Operations and will now oversee the daily operations in that region. Karen started with AAM in 2018 and has over 30 years of solid community and commercial property management experience. 

“With her knowledge and expertise, Karen is a true asset to our leadership team in Texas,” said Ercell Sherman, AAM’s Chief Operating Officer. “We are excited for continued growth throughout the San Antonio, Texas market.”

AAM Leadership Sandra Wickman-Kush

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A former AAM on-site Condominium Community Manager has been promoted to AAM’s VP of Urban Living, a newly created leadership role. Sandra will oversee and supervise AAM’s largest on-site condominium communities based in AAM’s Corporate Office in Tempe, Arizona.

“Sandra’s real estate and condominium expertise ensures AAM continues delivering top-tier service to specialized communities,” said Amanda Shaw, AAM President/Partner. “Additionally, Sandra’s experience in on-site condominium management makes her the perfect candidate for this new role.”

To see AAM’s online Press Release, click here.

Associated Asset Management (AAM), a nationally recognized leader in community association management and accounting services for clients throughout the United States, recently announced that it has partnered with Community Management Services (CMS), a community management company headquartered in Indianapolis, Indiana.

With this new partnership, AAM added 97 communities to its portfolio, which is comprised of more than 13,500 doors. In addition, AAM welcomed 15 new employees, as well as two new offices.

“Our partnership with CMS provides us the opportunity to expand our footprint in Indiana and continue strengthening the AAM brand in the Midwest,” said Joel Kramer, Chief Executive Officer of AAM. “We are very excited for this venture and are working closely with our combined AAM and CMS teams to ensure our newly added communities receive the expert level of care they expect and deserve.”

The winners were revealed during the Best Places to Work’s Annual Luncheon hosted on December 16th, where over 100 companies of varying sizes were honored. With ranking based exclusively on the results of an employee satisfaction survey, AAM earned a spot on the list for a fourteenth year.

Headquartered in Tempe, Arizona, AAM is home to 630 local employees and over 850 nationwide. This year, given the current circumstances, AAM recognizes it is especially meaningful to make the Best Places to Work list and is focused today more than ever on keeping employees’ health and well-being as the top priority.

As part of AAM’s commitment to maintaining a healthy and positive working environment, AAM offers a competitive employee benefits package and a variety of wellness initiatives through which employees can reduce their monthly health insurance contributions while promoting a healthy lifestyle. In addition, the company financially supports internal training, external education, and certifications for their community management staff while also boosting career advancement opportunities throughout the company in the form of job transfers and promotions.

“AAM has ranked as a Best Place to Work for fourteen years, and that wouldn’t be possible without our employees and the contributions they make every day,” stated Amanda Shaw, President of AAM. “Given the challenges we are still facing during the continuation of the pandemic, one thing has remained constant: our incredible company culture.”

To see AAM’s online Press Release, click here.

Released in 2018, the AAM All Access mobile app was developed by Associated Asset Management (AAM), a nationally recognized leader in community association management and accounting services for clients throughout the United States. Residents living in communities managed by AAM have exclusive access to the app. Users can obtain important information about their HOA membership wherever they are and on any mobile device. By the end of 2021, AAM All Access reached the milestone of 50,000 active users. 

Available in both the Apple Store and Google Play, AAM All Access is free and provides homeowner users instant access to their HOA financial statements and balances, community documents, compliance reports, as well as the ability to set up one-time or recurring assessment payments, submit architectural or maintenance requests, report compliance concerns, and more.

With every new update, the app improves some of its current attributes but also looks to incorporate additional features, aiming to address the current needs of its users. In its latest version, the app incorporated an eVoting option, allowing homeowners to cast their vote during their association’s Board elections quickly and easily. Also available for homeowners is the ability to request key fobs, passes, and remotes directly through the Entry Access Request form on the app.

In addition to being an app for homeowners, the AAM All Access App also serves as a tool for Board members and Community Managers. From the comfort of their phone, AAM Board members and Community Managers can review the association’s financials, keep track of Board tasks including architectural requests and compliance notices, as well as share community announcements with the membership, among other exclusive features.

“We want our residents to be able to take care of all of their HOA business quickly and easily from any mobile device, and we never want to stop improving that experience, which is why we ask our customers for feedback right from inside the app and implement new features that our customers want and need,” said Alex Borshch, AAM’s VP of Business Solutions. “Our just released tile-driven user interface allows for a completely customized presentation of over two dozen app features and is yet another step in our commitment to having the best HOA app available.”

To see AAM’s online Press Release, click here.

Joining the AAM Team in 2011, Tom Gordon has held a variety of leadership positions including Community Manager, Area Manager and Regional Director before being promoted to Vice President of Tempe Operations in June 2021.

As Regional Vice President, Gordon will be responsible for overseeing the daily operations of AAM’s Tempe Office, including a portfolio of over 130 communities and a team of 16 expert HOA management professionals.

Bringing with him over 15 years of property management experience, Gordon has expertise in managing a wide array of properties, including malls, retail centers, commercial properties, warehouses, medical office buildings, and high-rise condominiums. Given his vast community management knowledge, passion for the industry and ability to build lasting client partnerships, Gordon is a valuable asset to AAM’s leadership team, as well as a mentor to the Tempe office staff.

“I am honored to accept this new role and continue the stellar level of service provided to our Tempe area community partners,” said Tom Gordon, Vice President of Tempe Operations. “It has been a privilege to grow with such an amazing company. I am excited about this next chapter and working alongside our talented Tempe office community management team.”

“AAM is very pleased to announce the promotion of Tom Gordon,” said AAM Chief Operating Officer Ercell Sherman. “With over 10 years of service at AAM, Tom embodies our core company fundamentals, is a proven leader and will be an incredible resource for our Tempe office employees and clients.”

To see AAM’s online Press Release, click here.