Why AAM is a Great Place to Work

2024-2025 Certification Earned

Associated Asset Management (AAM), a nationally recognized leader in community association management and accounting services, proudly announces its Great Place to Work® certification. This prestigious designation is based entirely on the feedback provided by AAM’s employees about their experiences working at the company. This year, an impressive 90% of employees reported that AAM is a great place to work, surpassing the average for U.S. companies by 33%.

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Are you ready to advance your career with a company that prioritizes its people? Explore exciting opportunities by visiting our careers page at https://www.associatedasset.com/careers/.

Founded in 1990, Associated Asset Management (AAM) is a professional Community Association Management Company dedicated to delivering total peace of mind. Over the last 35 years, AAM has become one of the foremost providers of professional community association services in the United States. AAM specializes in the planning and managing master-planned, single-family, condominium, active adult, urban high-rise, and mid-rise communities, as well as providing consulting services for accounting, marketing, and operational organizations. AAM combines association management, accounting, compliance, developer services, and customer care under one roof, creating a cohesive and coordinated environment to provide exceptional community association management.

Great Place To Work® Certification™ is the most definitive “employer-of-choice” recognition companies aspire to achieve. It is the only recognition based entirely on what employees report about their workplace experience – specifically, how consistently they experience a high-trust workplace. Great Place to Work Certification is recognized worldwide by employees and employers and is the global benchmark for identifying and recognizing outstanding employee experience. More than 10,000 companies across 60 countries apply every year to get Great Place To Work certified.

As the global authority on workplace culture, Great Place To Work® brings 30 years of groundbreaking research and data to help every place become a great place to work for all. Their proprietary platform and For All™ Model helps companies evaluate every employee’s experience, with exemplary workplaces becoming Great Place To Work Certified™ or receiving recognition on a coveted Best Workplaces™ List.

8 Red Flags Your Self-Managed HOA Needs Financial Help

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Managing finances is one of the most complex responsibilities for any self-managed HOA. While Board members are often dedicated volunteers, they may lack the financial expertise needed to navigate budgeting, reserves, and compliance with confidence. Recognizing when it’s time to seek professional financial management can be critical to maintaining your HOA’s financial stability and operational success. This article outlines eight key signs that your self-managed HOA might benefit from the support of a professional community management company.

HOA Finance Stress

1. Lack of Financial Expertise:

Many HOA Boards are composed of community residents who may need more professional financial training and may find themselves at a disadvantage, struggling to navigate the complexities of taxes, a balance sheet, and budgeting. HOAs demand specialized knowledge in handling taxes, balance sheets, and budgets. A financial professional with HOA experience can guide the Board through these complex fiscal requirements, ensuring compliance and avoiding common financial errors.

2. Reliance on Manual Bookkeeping:

A self-managed HOA community may rely on manual bookkeeping methods, a traditional approach that often leads to significant errors and inefficiencies. Manually managing financial records is not only time-consuming but also prone to human error, which can have far-reaching implications for an HOA’s financial health and transparency. Automated financial management systems, managed by a professional community management company, can significantly enhance accuracy and efficiency, providing a more secure and streamlined approach to managing funds and preparing a precise HOA financial statement.

3. Struggling with Deadlines:

Managing your association’s financial records presents a complex challenge, especially when meeting critical financial deadlines. The intricacies of budgeting and financial planning are magnified under the pressure of looming deadlines, raising the risk of inaccuracies and hasty decisions. This is where the expertise of a professional HOA management team becomes invaluable. An experienced management team can offer the necessary support for accurate and timely HOA financial statements that align with the association’s bank account, easing the Board’s burden.

4. Recordkeeping Errors:

Self-managed accounting can lead to costly recordkeeping mistakes, such as tax return errors, an insufficient reserve fund, and inaccuracies in HOA financial statements. A community association Board should constantly review financial reports to ensure continuity, but this task can take time and effort. Professional HOA accountants maintain accurate records and help avoid potentially expensive oversights. By leveraging their expertise, community associations can ensure their financial health and compliance with relevant regulations while freeing up time for the Board to focus on other essential aspects of community management.

5. Overwhelmed by Budgeting:

Creating and managing a budget can be daunting, especially for a Board member who already shoulders significant community responsibilities. The intricate nature of planning an annual budget and the pressure to meet the community members’ expectations can be overwhelming. A professional HOA team brings a wealth of accounting experience to the table. They are well-versed in the nuances of HOA budgeting, from accurate forecasting to effective allocation of funds. This expertise ensures the community’s finances are managed efficiently, keeping an eye on current needs and future growth.

6. Overpaying for Services:

With expert oversight, HOAs can avoid overpaying for services. Regular financial audits conducted by a professional Manager are an effective way to identify areas where an HOA may be inadvertently overpaying for services. These audits thoroughly review the HOA’s expenditures, contracts, and service agreements. By analyzing these financial documents, a professional Manager can pinpoint areas where costs may be reduced without compromising the quality of services. This could include renegotiating contracts, finding more cost-effective service providers, or eliminating unnecessary expenses. Regular financial audits create transparency and trust within the community.

7. Inefficient Collection of Fees and Assessments:

Effective collection of dues and late fees is crucial for an HOA’s financial well-being. Collecting HOA dues and late fees is not just about maintaining financial stability; it’s also about ensuring legal compliance, fairness, and transparency, and ultimately contributing to the community’s overall value and quality of life. A professional HOA management team can ensure consistent and efficient collection processes, maintaining the community’s financial stability.

8. Inadequate Financial Planning for Long-Term Projects:

HOAs often undertake long-term projects, such as infrastructure improvements, which require meticulous planning and substantial reserve funds. These projects often incur significant maintenance costs, underlining the importance of an accurate HOA Reserve Study to forecast future expenses accurately. With expert guidance in planning for these substantial expenditures, HOAs can avoid encountering funding deficits or misappropriating resources. Partnering with an HOA management professional is crucial for strategic planning, ensuring these projects are financed and executed effectively without jeopardizing the association’s financial stability. Their expertise in managing Reserve Studies and maintenance costs is invaluable in safeguarding the association’s fiscal health while advancing critical infrastructure projects.

Choosing Right HOA Management

The Financial Benefits of Professional HOA Management

Professional HOA management not only ensures compliance and accuracy but also brings strategic insight into the association’s financial operations. It enhances the community’s trust in the HOA Board and its financial decisions to promote transparency, which is crucial for resident engagement and support.

  • Improved Financial Stability: Effective financial strategies lead to better budgeting, reduced costs, and increased savings for future projects.
  • Improved Community Appeal: Good financial strength directly impacts the overall appeal and value of the community’s properties.
  • Increased Member Satisfaction: Transparent and efficient financial handling improves trust and satisfaction among HOA members.

Choosing the Right Management Team for Your HOA’s Finances

As an HOA Board, selecting a qualified community management professional to oversee your HOA’s finances involves careful consideration. Consulting with other association members to seek recommendations on their suggested HOA management company or sending out Requests for Proposals (RFPs) to potential candidates can begin the process of finding a team that aligns with your association’s needs and budget.

Key Qualities to Look for in an HOA Management Team 

Selecting the right team requires a deep understanding of several key qualities:

  • Expertise in Financial Management: A proficient team will have extensive knowledge in managing finances, specifically for HOAs. This includes understanding the nuances of HOA regulations and compliance requirements.
  • Transparency and Communication Skills: The team should exhibit a high level of transparency in their operations and be adept at communicating financial information clearly to all members of the HOA.
  • Advanced Technology Usage: Utilization of modern financial software and tools for efficient management and reporting is essential.
  • Proactive Approach to Financial Planning: Look for a team that doesn’t just manage finances but proactively plans for the future, including reserve studies and long-term budgeting.

Steps in Selecting the Right Community Management Team

  • Assess Your HOA’s Specific Needs: Understand the unique financial requirements of your community.
  • Research and Shortlist Potential Teams: Look for companies with a strong track record, positive reviews, and a robust referral list.
  • Conduct Interviews and Check References: Direct interaction and feedback from other HOAs can provide valuable insights.
  • Review and Compare Proposals: Carefully analyze the services offered and their costs. Management companies should be transparent with their costs; many times, Board members are disappointed to learn that the lower bid in monthly management fees resulted in higher monthly administrative costs. If the proposal doesn’t mention a cost, be sure to ask.
  • Make an Informed Decision: Choose a team that aligns with your HOA’s values and financial goals.
HOA Management Benefits

Choosing the right community management company is crucial, as expertise in financial management may vary across different organizations. Choose a firm that understands your state’s specific laws, regulations, and regional needs. AAM specializes in tailored financial solutions that align with your community’s unique needs and ensure transparency at the highest level.

If you’re seeking a partner who can easily and efficiently navigate the complexities of HOA finances, contact AAM today. Let us be the solution to managing your community’s financial needs.

Professional Homeowners Association Management Services

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  • Homeowners Associations (HOAs)
  • Condominium Associations
  • Mixed-Use Communities
  • Master-Planned Communities
  • Large-Scale Onsite Communities
  • Active Adult Communities
  • New Home Developments
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Standards of Excellence

  • (SOC) Type 1 Report: Internal controls and accounting processes are secure and transparent
  • Collections management process that lowers delinquency rates
  • Robust cloud-based knowledge management system
  • Live Customer Support
  • All calls are answered quickly or returned within 24 hours

Leading Technology

  • Cloud-based Board, Resident, Closing, and Attorney Portals
  • 24×7 access to all community information
  • Online payments, bank reports, balances, and documents
  • System alerts to notify employees of issues
  • Automated workflow wizards for task routing and approvals

Unrivaled Experts

  • State-certified Community Association managers
  • Degreed Accountants and Certified Public Accountants
  • Experienced and professional:
    • On-site Management Staff
    • In House IT Staff
    • Industry Executives
    • Lifestyle Team
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Superior Financial Management

At AAM, we go beyond basic financial administration—our team meticulously supports every association’s accounting and fiscal strategies. Through partnerships with large-scale communities and nationwide developers, we’ve developed robust financial operating models that strengthen controls, amplify efficiency, and deliver cutting-edge tools. From there, custom-tailored reporting and strategic financial insights ensure enduring stability and long-term growth, all backed by AAM’s expert guidance.

Proactive Communication

At AAM, we understand that exceptional communication is the cornerstone of successful community association management. As a result, we’ve invested in advanced tools and tailored strategies that enhance how we connect with residents and keep them engaged and well-informed. From streamlined updates to dynamic community platforms, our resources ensure everyone remains fully immersed in the life and growth of their neighborhood.

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HOA Board Member Resources

AAM is dedicated to empowering your Board with the knowledge and confidence it needs to lead effectively. For this reason, we host frequent Board Training designed for new and seasoned members, providing an opportunity to refine essential skills, stay current on evolving regulations, and address community-specific concerns. These sessions ensure everyone is well-versed in core responsibilities while keeping Boards informed about the latest industry best practices, legal changes, and innovative strategies for community success. By continually offering these trainings, AAM helps cultivate informed leadership and enduring excellence.

Peace of Mind Compliance

At AAM, we excel at managing the day-to-day operations of associations of every type and scale, thereby ensuring a seamless, worry-free experience. Our approach exceeds essential oversight, delivering invaluable governance, administration, vendor coordination, and routine operations support.

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Responsive Customer Support

At AAM, we prioritize homeowners’ needs by delivering responsive, top-tier support every step of the way. With live customer support, dedicated administrative assistants, and a 24/7 emergency pager, we’re always here when you need us—because happy neighborhoods are our mission.

Experienced Staff & Award Winning Culture

At AAM, we believe happy employees create outstanding customer experiences. That’s why we’ve been recognized as a Best Places to Work award winner since 2013 and proudly added Great Places to Work to our accolades. Our flexible work structure, vibrant culture, and generous time off empower our team to recharge, pursue their passions, and give back to their communities. A thriving culture builds long-term tenure and delivers the unparalleled service our customers deserve!

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Mobile App & Resident Portal

AAM All Access is your secure, real-time gateway to transparent community management. With a focus on efficiency and clarity, it delivers instant insights into essential operations—ensuring every resident can conveniently access vital information, communication tools, and expert guidance in one centralized hub. More than just streamlining the management experience, AAM All Access elevates it.

Board Portal

Exceptional communities thrive when informed decisions and open governance go hand-in-hand. AAM sets a new standard by granting client communities exclusive access to our Management/Board Portal—your single, secure gateway to real-time insights. With just a simple login and an intuitive mobile app, you’ll gain a full, transparent view of your management team’s activities. As a result, you’ll experience seamless communication, data-driven decision-making, and a governance experience that truly raises the bar. Elevate your community with AAM.

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Condominium Association Management

Condominium association management requires a lot of time and energy, two things most condo association Board members don’t have in abundance. Busy condo boards rely on management companies to handle daily operations, ensuring smooth association management and peace of mind. Hiring the right management company will help simplify every aspect of association management and will bring peace of mind to both Board members and owners.

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Why a Condominium Association should have a Management Company

Reduces Stress on Volunteer Board Members

Board members may still provide answers to owners’ questions and concerns. However, they no longer have to stress over the details. A qualified management company is available when needed and, most importantly, during monthly, quarterly, and annual Board meetings. They will provide the Board with detailed reports, including maintenance and financial reports, and a complete property analysis. When issues arise, board members can rely on their management company’s expertise to handle them in the most professional manner.

Vendor Management

There will inevitably be a major project going on in your condo association. Major systems like roofs, garages, facades, elevators, HVAC, and fire alarms naturally degrade and require timely repairs or replacement. When this happens, you can expect the management company to be there from beginning to end. From creating and sending requests for proposals or RFPs, to coordinating with vendors and communicating with owners, your management team will ensure the project is completed as presented to the Board.

Maintaining the Value and Aesthetics of the Association and the Amenities

Living in a condo association that is professionally managed means you can rest assured knowing it will look and feel its best. Details will no longer slip through the cracks. When facilities are not just maintained but improved upon, the value of the community rises. It becomes more desirable to live there, and that positive reputation spreads. Hiring the right management company is not an expense but an investment.

Offers Resources and Knowledge from Experience

Part of what makes condo living so attractive is the fact that you’re moving into a well-managed and connected community. But this doesn’t happen by accident. An organized, experienced management company ensures the success of your condo buildings and complexes. Many condo associations feature impressive services and amenities. Examples could include meeting rooms, swimming pools, social spaces, gyms, rooftop decks, and even access to ground-level retail establishments. Your Board of Directors needs an up-to-date management team with access to all the latest software, technology, best practices, and legal requirements associated with managing a condo association.

How Much do Management Companies Charge to Manage a Condominium Association?

The ongoing management fee is a contracted fee a condo association pays, usually on a monthly basis. This fee is usually negotiated beforehand between the company and the association. On average, companies may charge a fee of $10.00 to $20.00 per unit per month in exchange for management services. However, the amount can vary depending on several variables, such as services provided, staffing requirements, amenities offered, and community size.

  • What are standard management services included
  • Understanding of state-specific condominium statutes
  • Maintenance schedules and reserve analyses
  • Financial management
  • Conducting inspections
  • Communication with owners
  • HR Recruiting
  • IT Services
  • Community Websites
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The selected management company for your HOA must understand that every community is unique and offers a tailored management approach to meet individual needs. Their mission should be to provide friendly, professional condo association management services to help minimize the pressures and daily operations for the Board and owners.

Our professional condominium management team delivers top-quality services tailored to your condo community’s unique needs.

Top 10 Benefits of Living in an HOA

When you consider purchasing a home within an HOA for the first time, you may have many questions. The most commonly asked question, aside from what is the purpose of an HOA is, what are the benefits of living in a homeowners association (HOA)? 

First, understand that no two HOAs are exactly alike. Fees, shared amenities, and community guidelines vary based on the HOA. The benefits of these features may also differ depending on each homeowner’s perspective.

In a well-managed HOA, there are numerous benefits. Below are the Top 10 Benefits of living in an HOA.

10. Architectural Controls

HOA members must submit exterior modification projects for approval. The Architectural Control Committee (ACC) reviews requests to ensure consistency with community design standards.

Studies link well-implemented HOA architectural guidelines to higher property values (Community Associations Institute Foundation, 2017). Enforcing these rules preserves the community’s visual appeal and quality, making it a more desirable place to live.

9. Increased Community Engagement

Community events, like Movie in the Park or holiday festivals, unite neighbors. Events create camaraderie and joy, regardless of community size.

Research suggests that HOAs promote social interaction and engagement. This leads to a stronger sense of community and improved quality of life.

8. Access to Amenities 

Many communities feature walking trails, sports courts, swimming pools, barbecue pits, and neighborhood parks for resident use. Depending on the community you choose to buy a home in, an amenity or two will likely fit you and your family’s lifestyle.

7. Well-maintained common Areas and Amenities 

HOAs typically do an outstanding job maintaining their common areas and amenities. This includes manicured and over-seeded common area lawns, freshly painted walls, lighting that works clean play areas, etc. If the neighborhood looks good, the community feels good.

6. Increased Community Pride

Community activities and events help unite neighbors, increasing the pride of ownership and HOA membership within the community. A study was conducted on a multilevel analysis of data from the 2012 American Housing Survey(AHS) to examine the impact of HOAs on neighborhood satisfaction and community pride. Their findings suggest that living in an HOA has a positive effect on residents’ perception of their community, as well as on neighborhood satisfaction.

Residents in HOAs often express greater pride in their communities. They are also more likely to participate in local activities, creating a sense of belonging.

5. Rules and Regulations Deter Nuisance Activity

Each resident who owns a home in the community is held to the same standards for the upkeep of their home’s exterior, as well as adherence to noise policies, parking restrictions, short-term rental guidelines, etc.

4. Added Layer of Support

Living in an HOA offers an array of practical benefits and instills confidence in the community’s ability to maintain high standards. The added layer of support through effective partnerships with municipal code compliance departments demonstrates how HOAs are committed to delivering a superior living experience for all residents. 

3. Community Connection through Volunteer Work 

Opportunities to be of service to your community by volunteering to serve on the Board of Directors is not only a great way to make new friends, but it offers individual members of the association a deeper connection to the community.

2. Financial Stability

A well-managed HOA has a reserve study in place. A Reserve study helps the HOA plan and set aside funds for future common area repairs and capital improvements, such as fixing sidewalks, repainting buildings, or upgrading playground equipment. By having these funds available, the HOA reduces the likelihood of needing a special assessment, a one-time fee charged to residents to cover unexpected expenses.

With a well-funded reserve, residents avoid unexpected financial burdens or special assessments. According to Association Reserves, homes in HOAs with healthy reserves appreciate more value and sell at higher prices.

And the number one benefit of living in a well-managed HOA…

1. Helping Maintain Property Values

Since residents are held accountable for deed restrictions, homes and common areas are consistently taken care of and well-maintained. 

Living in a well-managed HOA offers more than just structure—it builds stronger communities, enhances property values, and provides residents with unmatched peace of mind. From beautiful amenities to financial stability, HOAs create a sense of pride and belonging that elevates the homeowner experience. When you invest in an HOA community, you’re not just buying a home but investing in a better quality of life.

HOA Board Member Roles

As a homeowner in a community governed by a homeowners association (HOA), commonly referred to as a Community Association, you may be curious about the roles and responsibilities of the Board of Directors. The association members elect the Board of Directors to serve as their representatives and make decisions on behalf of the community. The Board comprises several positions, each with specific roles and responsibilities. In this article, we will outline the key Board positions and primary assignments, take a closer look at the functions of an HOA Board, and discuss how a management company can assist.

Below are the general responsibilities for each board role. Partnering with AAM eases the Board’s burden by handling day-to-day community governance tasks and providing comprehensive support.

Board Roles

Understanding Board Member Roles

Duties of an HOA President

The President is the head of the HOA Board of Directors and is responsible for leading the Board and representing the community. This position presides over the Board meetings, sets the agenda, and ensures that the meetings run smoothly. The President oversees the Board’s operations, serves as a liaison between the Board and the community, and ensures that the Board fulfills its duties.

The HOA Board President enforces the community’s rules and regulations. This includes ensuring that all residents follow the guidelines outlined in the governing documents.

The President should also work to create open lines of communication with residents and be available to address residents’ concerns and answer any questions they may have. This can help to build trust between the Board and the community and create a more harmonious living environment.

If the community association partners with a professional community management company, the HOA Board President’s job is to oversee the management company’s work and ensure it is fulfilling its obligations to the community.

Traits of a Successful HOA President

The board President should have strong leadership skills, excellent communication abilities, and in-depth knowledge of the community governing documents.

The Role of the Vice President

The HOA Board Vice President is the second-in-command to the HOA Board President. They support the President in their duties and assume the President’s responsibilities in the event of their absence or resignation. The Vice President may take on duties from the President or Board, such as overseeing projects or leading committees.

They may also mediate disputes, including neighbor conflicts or disagreements between the HOA and its members. This may include disputes between neighbors or disagreements between the HOA and its members. 

Traits of a Successful HOA Vice President

Similarly to the President, the Vice President should understand the association’s rules and regulations, covenants, conditions, restrictions (CC&Rs), and bylaws. Additional traits that make a good Vice President are effective communication, leadership and organizational skills, and a collaborative attitude.

HOA Secretary Duties

The Secretary’s primary responsibility is maintaining accurate records of all Board meetings, including agendas, meeting minutes, and other official documents. They serve as the official custodian of the HOA’s records and documents, ensuring they are up-to-date and accurate. They should also provide oversight that the Board operates transparently and in compliance with all relevant laws and regulations.

The Board Secretary is often the point of contact for official correspondence between the HOA and its members. Reports must be detailed, transparent, and clear so members easily understand the association’s financial status.

The Secretary is responsible for overseeing the HOA Board elections process. This includes creating and distributing ballots, monitoring voting, and announcing election results.

The Secretary is also responsible for scheduling and coordinating all Board meetings, ensuring all Board members receive notice of the meeting in advance..

Traits of a Successful HOA Secretary

An HOA Secretary should possess a combination of organizational, communication, problem-solving, and diplomatic skills, along with knowledge of the relevant laws and regulations.

HOA Treasurer Responsibilities

The Board Treasurer typically manages the association’s finances, including budgeting, financial statements, dues collection, and bill payments, while maintaining accurate records. Duties may vary based on the association’s size and complexity. They must also ensure that the association’s financial transactions are adequately documented.

Additionally, the Treasurer prepares and presents financial reports to the Board of Directors and the association’s members. These reports should be detailed, transparent, and easy to understand so members can comprehend the association’s financial status clearly.

The Treasurer is also responsible for developing and managing the association’s budget. This involves analyzing financial data and forecasting expenses to create a realistic budget that meets the association’s needs. In addition, the Treasurer must ensure that the association adheres to the budget and adjusts as necessary.

Traits of a Successful HOA Treasurer

An HOA Board Treasurer requires specific skills and traits to manage the community’s finances effectively. Some essential characteristics include financial literacy, attention to detail, time management, integrity, and a collaborative attitude.

Board Role Committee

Member-at-Large

A Member-at-Large is a Board member who does not have a specific role or responsibility but serves as a general member of the Board and provides support as needed. The Member-at-Large may be assigned specific duties by the President or the Board and may serve as a liaison between the Board and particular committees or projects. To learn more about this role and how members of an HOA become Member-at-Large, check out our article, “What is a Member at Large.”

Committee Chair

In some HOA communities, the Board may have committees responsible for specific areas, such as finances, maintenance, or community events. Committee Chairs lead these committees and ensure that the committee’s work is completed and reported to the Board members. For more information on the HOA committees and their responsibilities, check out our article, “Building HOA Committees.”

Board Role Functions

Functions of an HOA Board of Directors: An In-Depth Look

The Board members make up a governing body that runs the community’s affairs. They play a crucial role in ensuring that the community runs smoothly and that the interests of all homeowners are protected.

Below are the core functions of the Board as a whole:

Setting and Enforcing Community Rules and Regulations

One of the primary functions of a homeowners association Board is to establish and enforce community rules and regulations. Enforcement can mean imposing penalties for violations of the rules and regulations. These guidelines promote harmony and ensure the community is safe and well-maintained.

Maintaining and Upgrading Common Areas

Another important function of a Board is to maintain and upgrade common areas. This includes parks, pools, playgrounds, and other shared amenities. The HOA Board members are responsible for ensuring that these areas are well-maintained and in good working order. They may also make decisions about upgrades and renovations and oversee their completion.

Managing Community Finances

The Board is also responsible for managing the community’s finances. This includes setting the annual budget, collecting assessments and disbursing funds, and keeping financial records.

Hiring and Managing Community Staff

In some communities, the Board hires and manages community staff. This may include security personnel, maintenance, community management, lifestyle staff, and other employees essential to the community’s smooth running. The Board is responsible for setting the terms and conditions of employment and overseeing these employees’ performance.

Resolving Disputes

A Board may also be called upon to resolve disputes between residents. This may include disputes over the interpretation of community rules and regulations. The Board is responsible for mediating these disputes and finding a fair and just resolution in the best interests of all parties involved.

Conducting HOA Meetings and Organizing Community Events

One key responsibility of HOA Board Members is to conduct community meetings. These HOA Board meetings ensure important decisions are discussed and residents stay informed. In addition, the Board may plan and host community events, such as social gatherings or town halls, to unite residents and foster a sense of community. Board Members must organize these events, secure resources, and ensure they run smoothly and successfully.

Board Roles Management Team

HOA Management Companies: Duties of HOA Board Members

An HOA management company is a professional organization that provides homeowners association support and services. These companies are staffed by experienced professionals who are knowledgeable about HOAs’ needs and requirements and can help with HOA Board member responsibilities.

Here are just a few of the ways that a professional management company can help the HOA Board with their duties and management of the community:

Streamlining Operations

  • A management company can help streamline the homeowners association’s operations. This includes tasks like fund collection, record keeping, and financial management, which Board members would typically handle. By managing these duties, the company allows the Board to focus on strategic tasks like planning events and resolving disputes.

Providing Expertise

  • A management company can provide the Board members with the expertise to effectively fulfill their responsibilities. This may include assistance in setting and enforcing community rules and regulations and advice on financial management and dispute resolution. With the support of a management company, the Board can be confident that they are making informed decisions that are in the community’s best interests.

Ensuring Compliance

  • A management company can help the Board ensure compliance with local, state, and federal laws and regulations. This is important, as failure to comply with these laws and regulations can result in penalties and legal action. With the support of a management company, the Board members can be confident that they are operating within the bounds of the law and that the community is protected. In addition, they can ensure that the community residents adhere to the community’s governing documents.

Improving Communication

  • A management company can help improve communication between the Board, the community’s residents, and outside organizations. This includes event updates, website management, newsletters, surveys, eBlasts, and forums for residents to share concerns and suggestions. With a management company’s support, the Board keeps residents informed and ensures their feedback is heard and considered.

Conclusion

In conclusion, the HOA Board of Directors plays a vital role in the functioning and success of a homeowners association. These volunteer leaders are responsible for setting and enforcing community rules, managing finances, overseeing operations, and resolving resident disputes. They play a key role in ensuring the community runs smoothly, protecting homeowner interests, and maintaining a desirable, sustainable living environment. The Board is a critical component of any homeowners association, and their responsibilities should not be taken lightly.

In addition, a community management company can be a valuable resource for the Board of Directors. By providing support and expertise, HOA management companies can help the HOA Board with their responsibilities, ensuring that the community runs efficiently and acts in the best interests of community members. By working together, the Board, the management company, and the community’s residents can ensure a thriving and sustainable community for years.

HOA Board Meetings, Everything You Need to Know

Homeowners Associations (HOAs) comprise a Board of Directors responsible for managing the community. A key component of effectively managing a community is the regular meetings of the Board of Directors. These meetings are vital for the success of a community since they provide a platform for discussion and decisions that shape the community’s future. An HOA management company can assist with Board meetings by providing experienced staff and resources to help the Board prepare and conduct meetings. They can also offer Board members guidance on meeting protocols and help develop agendas that ensure the Board covers all relevant topics and issues efficiently. By understanding the types of meetings, preparing for them, and conducting them effectively with the help of an HOA management company, Board members can ensure the success of their community.

Various types of HOA meetings help ensure the organization is functioning correctly. This section will explore the different types of HOA meetings and their importance.

HOA Regular Session/Open Meeting

Regular sessions, also known as Open Meetings, are the most common homeowner association gatherings, usually held monthly, quarterly, or as needed. This is the forum to conduct the community’s business, such as financials, budget adoption, and other operations. Homeowners/HOA members can voice their opinions, concerns, and issues to the Board before they vote on matters.

HOA Executive Session/Closed Meeting

A closed or executive session in an HOA is a meeting of the association’s Board of Directors and/or other officers not open to the general membership. These meetings are typically held to discuss sensitive or confidential information, such as personnel matters, contract negotiations, or legal issues. Closed meetings are not open to the public, and minutes from these meetings are not typically available for public viewing.

HOA Work Sessions

Work sessions are meetings the Board uses to discuss and review business in detail and are open for the membership to attend. Decisions are typically not made during these meetings. They are meant to discuss budgets, landscape projects, or other topics in-depth.

HOA Committee Meetings

Committee meetings follow a similar structure to open Board meetings. Members are notified of the meeting date and time within a range of 7 to 30 days in advance, depending on the HOA guidelines for the meeting; a lead committee member is responsible for taking minutes and keeping track of important information. Committees commonly provide committee reports to the Board to present at open meetings.

HOA Special Meeting

Special meetings are called for a specific reason and can only address items included in the meeting notice, usually outside the scope of general business. Examples of special meetings would be the authorization of an amendment of the governing documents, a recall of one or more Board of Directors, vote on other issues pursuant to the association’s documents and special assessments.

HOA Emergency Meeting

An emergency meeting for an HOA is a meeting to address unforeseen events or urgent situations requiring immediate action. Examples of emergency meetings include addressing a natural disaster, a sudden financial crisis, or a security issue.

HOA Annual Meeting

Annual Meetings for HOAs are crucial for keeping the association’s business moving forward. In addition to holding the yearly HOA Board elections, where new members are elected to the Board of Directors by their fellow homeowners, Annual Meetings also serve to update Associations on what is happening in the community. It is also when the Board presents the Annual budget to the membership. The timing of your community’s Annual Meeting depends on the requirements indicated by your Association’s Bylaws. The meeting is typically held at the same time each year. Planning the Annual gathering should begin several months before the meeting date to achieve the best results.

Prepare For Meeting

Preparing for an HOA meeting can be daunting, but the meeting can be successful and productive with the right planning and preparation. The Board members and the HOA management company should ensure the meeting runs smoothly, such as setting an agenda, preparing materials, sending out notices, making sure the meeting is legal, setting up the meeting space, having a quorum, and appointing a meeting chair. By taking these steps, the Board and the HOA can ensure that the meeting is successful.

Establishing HOA Meeting Agendas

One of the most important steps to having a productive HOA meeting is to start with a clear agenda. Make sure your agenda is the roadmap for conducting the meeting. The agenda should be distributed to all members before the meeting, allowing them to prepare for any discussions or decisions that need to be made. The agenda should be well-organized and include all relevant topics, such as upcoming events, financial updates, and ongoing projects. A typical agenda should include the following items:

  • Call to order
  • Roll call
  • Approval of minutes from the previous meeting
  • Reports from officers and committees
  • Old business
  • New business
  • Open forum
  • Adjournment

Prepare materials

HOA Managers can assist in preparing any materials needed for the meeting, such as financial reports, minutes from previous meetings, or any other documents that will be discussed.

Proper Notice of Meetings

HOA Boards need to provide notice of their Board meetings in accordance with state laws and the HOA’s governing documents. In general, notice must be in writing, and it must include the date, time, and location of the meeting, as well as the agenda. The notice must be given a certain number of days in advance of the community’s meeting, depending on state law and the HOA’s governing documents. There are several methods that HOA Boards can use to provide notice of their meetings. One common method is to post the notice on the community’s bulletin board or website. The notice can also be mailed or emailed to all homeowners, depending on what the governing documents allow. Keeping track of how and when notice is provided is essential to ensure compliance with state law and the governing documents.

Encourage Member Participation

One key component of a successful HOA meeting is member participation. Encouraging members to participate in discussions can help foster a sense of community and lead to better decision-making. This can be achieved by creating an open and welcoming environment, actively seeking out members’ opinions, and giving everyone a chance to speak.

Leading A Meeting

During the meeting, the HOA President should follow the agenda, keep discussions on track, and allow all members to speak. It’s important to keep the following points in mind while conducting the Board meeting:

  • Start the meeting on time.
  • Begin with a roll call to ensure all Board members are present.
  • Discuss the items on the agenda in the order they are listed.
  • Encourage all members to participate in the discussion.
  • Stay on topic and avoid discussing items that are not on the agenda.
  • Make sure all decisions are made through a formal vote and recorded in the meeting minutes.

Recording the Meeting Minutes

Keeping accurate and detailed records of meetings is crucial for the smooth functioning of the association. Proper documentation ensures that decisions made during the meetings are well-documented and serve as a reference for future meetings. To achieve this, Board members need a well-structured HOA meeting minutes template that captures all the important details discussed during the meeting.

  • Introduction: The introduction is the opening paragraph of the minutes and should contain basic information such as the name of the association, date, time, and location of the meeting. Ensuring the date and time are accurate is essential to avoid confusion or conflicts.

  • Attendance: Who attended the meeting, including members and any guests?

  • Approval of Previous Meeting Minutes: Before moving to the current agenda, the minutes should note if the previous meeting’s minutes were approved and amended or if any discrepancies were raised.

  • Agenda Items: The bulk of the meeting minutes should cover the agenda items discussed during the meeting. Each agenda item should have its section, including a title and a brief explanation. Document all motions, amendments, and votes, including the names of members who moved, seconded, and voted.

  • Open Forum: The minutes should also capture any comments, concerns, or suggestions made by the members during the open forum session. Record all contributions, and the secretary ensures comments stay relevant and comply with association policies.

  • Adjournment: The minutes should end with a closing paragraph indicating the time of the meeting’s adjournment.

Follow Meeting Protocol

Follow the established meeting protocol, such as a parliamentary procedure or Robert’s Rules of Order, to ensure that the meeting is conducted fairly and efficiently.

Establish Quorum

HOA quorum (the minimum number of members required to be present to conduct association business) The association’s bylaws usually define HOA quorum requirements, which vary based on the association’s size and the type of decisions being made.

Role of the HOA President

The President is responsible for presiding over the meeting, maintaining order, and ensuring that all members can participate in the discussion. They should be familiar with Robert’s Rules of Order and should be impartial in their handling of the meeting.

Making a Motion

During an HOA meeting, motions introduce business to the Board. Main motions require a ‘second’ before they can be discussed, and the secretary must repeat the motion for accuracy. The motion can be modified before the Chair states it, and it can also be amended after being stated by the Chair. If necessary, a motion can be withdrawn up until the time the Chair has stated it. It is crucial to note that a motion must be considered if it has both a first and second on the table. Before the Board votes, homeowners in attendance must be given the opportunity to speak about an agenda item. Furthermore, the Board must discuss the motion before conducting a Board vote. Using simplified Robert’s Rules of Order is advisable to govern the meeting. In most cases, the President of the Board only votes in the event of a tie.

Here’s a simplified example of how this process might work:

1. The President calls for a motion on an agenda item, and a Board Member indicates they make a motion.

2. Example: “I make a motion to accept the bid from XYZ Landscaping to replace granite in tract C of the common areas at the cost of $5,000.00.”
A second Board member will second the motion.

3. The President will restate the motion and then call for a discussion.

4. The president will call for a vote: “All in favor say aye, opposed nay.”

5. The Board President will announce the results of the motion, for example, “Motion carries unanimously.” Or, “Motion fails with a vote of 2 ayes, 3 nays.”

Rules of Debate:

Conduct the debate respectfully, ensuring each member can share their opinion. The rules of debate include speaking in turn, not interrupting other speakers, and avoiding personal attacks. The chairperson can also set time limits for each speaker to ensure the discussion remains on track.

Voting Procedures:

Voting is an essential part of the parliamentary procedure. The rules require a quorum, or a minimum number of members, to be present for a vote.

Dealing with Conflict

To eliminate or minimize conflicts during meetings, be proactive. Set ground rules early, like requiring the chair to recognize speakers before they speak. “The chair may limit the amount of time those wishing to speak, the number of times they speak, etc. Put those ground rules in writing and distribute/review them at the beginning of the meeting. Those who attempt to provide unsolicited input should be called “Out of Order.” It may take several meetings to educate the members; however, remaining on task and sticking to the agenda is critical.

What Happens After the Meeting

After the meeting, the board typically sends out minutes summarizing discussions and decisions made. These notes are essential for keeping all community members informed and up-to-date. If you missed the meeting, review the notes to stay informed.

Effective Hoa Meeting

Conducting regular meetings to make decisions is a key part of an HOA Board’s role in managing operations. Below are the benefits of conducting effective HOA meetings.

  • Clear Communication and Transparency
  • Efficient Decision Making
  • Saves Time and Money
  • Promotes Community Engagement
  • Better Planning and Goal Setting

The Board must provide a unified front. Regarding discussions, the individual Board members need to present different views on a given subject. You will confront complex issues, such as:

  • Potential Assessment Increases
  • Contract Changes
  • Homeowner Appeals
  • Enforcement Action
  • Foreclosure Action

This may sometimes involve having heated or passionate discussions and debates. However, once the vote is taken and the majority rules, you should put personal differences aside and move forward. Most importantly, always respect fellow Board members and those attending the meeting.

In Summary

HOA Board meetings are essential for managing communities and shaping their future. Understanding meeting types and preparing with an HOA management company ensures success. Member participation, meeting protocols, and proper documentation are key for effective meetings. Successful meetings lead to clear communication, efficient decisions, and time savings. They also boost community engagement, improve planning, and support goal setting. By prioritizing these meetings and seeking help when needed, Board directors can better manage their community and increase resident satisfaction.

HOA Budget Planning

As Board members prepare their annual budgets, essential tips should be followed to ensure accuracy and comprehensiveness. A well-crafted HOA budget goes beyond mere numbers; it forms the financial backbone that supports the entire association. While Boards typically lead the budgeting process, they may also rely on the board treasurer’s or budget committee’s expertise to develop a more informed financial plan. This budget guides decision-making throughout the year, ensuring that resources are efficiently and effectively allocated to meet the hoa community’s needs. Furthermore, a robust budget helps maintain financial stability, allowing short-term and long-term goals to be confidently achieved.

Many associations initiate discussions about the following year’s budget mid-year. Schedule a dedicated meeting in late summer or early fall to keep the process on track and avoid last-minute decisions. When scheduling the meeting, keep in mind that you will want to come prepared with documents that show all income and expenses.

Think long-term when planning your HOA budget. What projects or improvements are on the horizon in the next 3 to 5 years? For example, if a new amenity like a playground is being considered, plan financially in advance rather than raising dues abruptly. Gather resident feedback through surveys to help shape these goals and prioritize accordingly.

Expenses often rise yearly, so build anticipated increases into your HOA budget. Make sure to allocate funds for necessary repairs and replacements of shared facilities. Well-maintained common areas reflect pride in the community and protect property values for homeowners. If available, use the budget committee to contact existing vendors to determine their anticipated increases for the coming year. These operating expenses include landscaping, management fees, pest control, pool maintenance, etc.

Additionally, evaluate your utility expenses. You can contact local utility companies, and they will tell you what their increases will be for the following year. You can then use previous budget information to compute the estimated annual expense. When budgeting for certain utilities, it is important to plan for seasonal trends in utility usage.

Review your most recent reserve study to allocate the expenses properly in your HOA budgeting process. The reserve fund contribution should be evaluated annually to determine if short- and long-term reserve funding goals are being achieved.

Always allocate a portion of the budget to the reserve fund to handle future large-scale repairs or unexpected expenses. Aim to contribute around 15% to 20% annually to maintain sufficient fund levels and avoid charging special assessments.

Make sure your annual HOA budget accounts for insurance deductibles. This avoids having to pull from emergency reserves when claims arise. It’s a smart way to keep your financial plans resilient and focused.

The association’s financial health should allow for unexpected expenses. Be mindful of any lawsuits or legal fees that may be forthcoming and the potential associated costs. Consider potential insurance claim-related projects or deductibles that are not part of the normal annual budget. Has there been or is there potential for substantial change in owner delinquencies due to uncontrollable circumstances? Does the allowance for bad debt need to be adjusted?

Landscaping contributes to the visual appeal of your neighborhood, but the actual expenses can add up quickly. Look for innovative ways to reduce costs, such as choosing perennial plants or investing in water-efficient systems, to maintain aesthetics without overspending.

Use the HOA budget planning season to reassess contracts and policies. Vendors may raise prices over time, and better options might now be available. Evaluate costs and quality to ensure your community receives the best value.

Community events or improvement projects can boost neighborhood engagement. When budgeting for these, avoid overloading one year with too many initiatives. Space them out to manage expenses and maintain reasonable dues for homeowners.

Determine how much revenue is needed to cover all of the association costs. Once your expenses are determined, calculate the homeowner assessment based on the association billing cycle, whether annual, semi-annual, quarterly, or monthly. Assessment increases should be carefully evaluated in each budgeting process. This discussion might not be popular, but prudently approving increases when needed will ensure sustained financial stability for the association.

Properly notify your fellow homeowners using the means outlined in your governing documents, and comply with the HOA budget approval process. Timeliness of the notification is very important, as well as providing information in a manner that is easy for homeowners to understand.

Thoughtful, strategic budget planning is one of the most critical responsibilities of any HOA Board. It ensures your homeowners association can meet its current obligations while preparing for the future, without burdening homeowners with sudden increases or unexpected fees. By starting early, aligning with community priorities, and building safeguards for the unexpected, Board members can create a budget that reflects fiscal responsibility and a genuine commitment to community well-being. A clear, well-communicated HOA budget not only builds trust among homeowners but also lays the groundwork for a thriving, financially sound neighborhood for years to come.

What is a Capital Improvement in an HOA

When living in a homeowners association (HOA), residents often hear terms like “maintenance,” “repairs,” and “capital improvement.” Understanding the differences between these is crucial, not just for budgeting purposes, but for long-term financial planning and community satisfaction.

Let’s take a closer look at what qualifies as a capital improvement, how it differs from routine maintenance, and why it matters for your community’s financial health.

What Is a Capital Improvement?

A capital improvement refers to a substantial upgrade, replacement, or addition to a common area element that adds value, extends its useful life, or adapts it to a new use. These are not routine repairs or cosmetic fixes. Instead, they are long-term investments in the community’s infrastructure.

Examples of Capital Improvements:

  • Replacing a community’s roof system
  • Installing new energy-efficient lighting throughout the neighborhood
  • Resurfacing or expanding a community pool
  • Adding security gates or smart access systems
  • Building new amenities like a clubhouse or pickleball courts

These projects typically require planning, budgeting, and approval from the HOA Board and may be paid for out of the association’s reserve fund or through special assessments.

Pickle Ball

How Capital Improvements Differ From Routine Maintenance

It’s easy to confuse maintenance and improvements. The main differences come down to scope, cost, and purpose:

MaintenanceCapital Improvement
Day-to-day upkeepOne-time investment
Keeps current systems operationalAdds long-term value or functionality
Funded from operating budgetFunded from the operating budget
Examples: repainting, HVAC tune-up, irrigation repairExamples: full roof replacement, street resurfacing, pool expansion

Understanding this difference helps HOA board members make smarter budgeting decisions and avoid misusing funds.

Why HOA Financial Planning Matters

Ignoring capital improvements can result in:

  • Higher long-term repair costs
  • Emergency assessments
  • Lower home values due to deteriorating amenities

Proactive HOAs schedule these upgrades based on reserve studies, which evaluate the condition of common area components and estimate when major repairs or replacements will be needed. This allows the Board to prepare realistic budgets, maintain property values, and avoid surprise costs.

Funding Capital Improvements: Reserve Funds vs. Special Assessments

Capital improvements are typically funded through:

  • HOA Reserve Funds: Money set aside over time based on reserve studies. Well-managed associations regularly contribute to this fund as part of their annual budgeting.
  • Special Assessments: One-time charges to homeowners when reserves fall short or an unexpected project arises.

Associations that underfund their reserves often face backlash from homeowners when special assessments become necessary. Transparent communication and long-range planning are key.

How Hoas Pay For Capital Improvements

Loan or Special Assessment

Other funding options may include establishing a capital improvement fund, the Association taking out a loan, or establishing a special assessment to fund the project.

Suppose a community’s governing documents allow for the collection of special closing fees. The Board of Directors may establish a closing fee to fund capital improvements. While this funding option may have the least impact on the community’s immediate finances, it also takes longer for the community to accumulate the desired funds, as it relies on home closings. Therefore, this may not provide a funding timeline that meets the community’s desires.

A more immediate funding option would be for the community to take out a capital improvement loan to fund the project. If allowed by the governing documents, the community needs to put together a comprehensive project plan to present with the loan application for the lending institution’s review. This may involve hiring a project manager, architect, or other professionals to assist in preparing these documents.

If the options above are not viable, the Board of Directors may choose to consider a special assessment to fund the project. A special assessment may provide more immediate funding for the project than collecting closing fees, and it avoids the challenges of getting financing from a lending institution. However, special assessments have their own challenges. First, many homeowners dislike special assessments and may not be in a financial position to pay them. In addition to the individual homeowner’s impact of a special assessment, the Association’s governing documents may have strict requirements for approving special assessments. 

How to Prepare for Capital Improvements as an HOA Board Member

  1. Review your Reserve Study regularly. Update it every 3–5 years or after completing significant improvements.
  2. Prioritize capital projects. Not everything needs to be done at once—focus on critical repairs and improvements that offer the most significant long-term benefits.
  3. Build consensus. Educate homeowners on why improvements are necessary and how they’re funded.
  4. Consult professionals. Rely on HOA management companies, financial experts, and engineers for guidance.
Project Manager

Capital improvements are more than large expenses—they’re strategic investments in your community’s safety, aesthetics, and property values. With proper planning, clear communication, and responsible financial management, your HOA can handle these upgrades efficiently and proactively.

Want help evaluating your community’s next capital improvement? Reach out to Associated Asset Management for expert guidance on project planning, reserve funding, and HOA financial services.

Developer Services Growth and Innovation

AAM is pleased to announce the promotion of Shelley Reith to Senior Vice President of Developer Services and Marsha Smith to Vice President of Developer Services, effective immediately. These promotions reflect the company’s ongoing commitment to fostering internal talent and delivering superior service to its partners and clients.

Shelley Reith has been part of the AAM team for over 20 years and has played a key role in driving the success of the Developer Services team since 2022. In her new role as Senior Vice President, Reith will oversee the department’s strategic direction, focusing on expanding services into new and existing housing markets, improving client relations, and ensuring continued growth and innovation. Her leadership has been instrumental in Developer growth in key markets, making this promotion a natural next step in her career.

Marsha Smith, a valued member of the team for nearly 20 years, has been promoted to Vice President of Developer Services. In her new capacity, Smith will continue to lead and manage key projects and processes, while also assuming greater responsibilities in shaping the department’s future initiatives as well as continued growth in the Arizona housing market. Smith’s expertise in Pre-Development consulting and New Community set-up has significantly contributed to AAM’s success, and the company is excited to see her leadership expand further.

“We are proud to acknowledge the exceptional contributions of Shelley Reith and Marsha Smith with these promotions,” said Amanda Shaw, AAM President. “Their innovative spirit and commitment to excellence have been instrumental in shaping AAM’s reputation. As we evolve to meet our clients’ needs and industry demands, their leadership will be more valuable than ever.”

AAM looks forward to continued success under the leadership of Reith and Smith.

Read the Press Release HERE