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Managing a condominium association requires a lot of time and energy, two things most condo association Board members don’t have in abundance. Busy condo boards rely on management companies to handle daily operations, ensuring smooth association management and peace of mind. Hiring the right management company will help simplify every aspect of association management and will bring peace of mind to both Board members and owners.

Why a Condominium Association should have a Management Company

Reduces Stress on Volunteer Board Members

Board members may still provide answers to owners’ questions and concerns. However, they no longer have to stress over the details. A qualified management company is available when needed and, most importantly, during monthly, quarterly, and annual Board meetings. They will provide the Board with detailed reports, including maintenance and financial reports, and a complete property analysis. When issues arise, board members can rely on their management company’s expertise to handle them in the most professional manner.

Vendor Management

There will inevitably be a major project going on in your condo association. Major systems like roofs, garages, facades, elevators, HVAC, and fire alarms naturally degrade and require timely repairs or replacement. When this happens, you can expect the management company to be there from beginning to end. From creating and sending requests for proposals or RFPs, to coordinating with vendors and communicating with owners, your management team will make sure the project is completed as presented to the Board.

Maintaining the Value and Aesthetics of the Association and the Amenities

Living in a condo association that is professionally managed means you can rest assured knowing it will look and feel its best. Details will no longer slip through the cracks. When facilities are not just maintained but improved upon, the value of the community rises. It becomes more desirable to live there, and that positive reputation spreads. Hiring the right management company is not an expense but an investment.

Offers Resources and Knowledge from Experience

Part of what makes condo living so attractive is the fact that you’re moving into a well-managed and connected community. But this doesn’t happen by accident. An organized, experienced management company ensures the success of your condo buildings and complexes. Many condo associations feature impressive services and amenities. Examples could include meeting rooms, swimming pools, social spaces, gyms, rooftop decks, and even access to ground-level retail establishments. Your Board of Directors needs an up-to-date management team with access to all the latest software, technology, best practices, and legal requirements associated with managing a condo association.

How Much do Management Companies Charge to Manage a Condominium Association?

The ongoing management fee is a contracted fee a condo association pays, usually on a monthly basis. This fee is usually negotiated beforehand between the company and the association. On average, companies may charge a fee of $10.00 to $20.00 per unit per month in exchange for management services. However, the amount can vary depending on several variables, such as services provided, staffing requirements, amenities offered, and community size.

• What are standard management services included
• Understanding of state-specific condominium statutes
• Maintenance schedules and reserve analyses
• Financial management
• Conducting inspections
• Communication with owners
• HR Recruiting
• IT Services
• Community Websites

The selected management company for your HOA must understand that every community is unique and offers a tailored management approach to meet individual needs. Their mission should be to provide friendly, professional condo association management services to help minimize the pressures and daily operations for the Board and owners.

Our professional condominium management team delivers top-quality services tailored to your condo community’s unique needs.

When you consider purchasing a home within an HOA for the first time, you may have many questions. The most commonly asked question, aside from what is the purpose of an HOA is, what are the benefits of living in a homeowners association (HOA)? 

First, understand that no two HOAs are exactly alike. Fees, shared amenities, and community guidelines vary based on the HOA. The benefits of these features may also differ depending on each homeowner’s perspective.

In a well-managed HOA, there are numerous benefits. Below are the Top 10 Benefits of living in an HOA.

10. Architectural Controls

HOA members must submit exterior modification projects for approval. The Architectural Control Committee (ACC) reviews requests to ensure consistency with community design standards.

Studies link well-implemented HOA architectural guidelines to higher property values (Community Associations Institute Foundation, 2017). Enforcing these rules preserves the community’s visual appeal and quality, making it a more desirable place to live.

9. Increased Community Engagement

Community events, like Movie in the Park or holiday festivals, unite neighbors. Events create camaraderie and joy, regardless of community size.

Research suggests that HOAs promote social interaction and engagement. This leads to a stronger sense of community and improved quality of life.

8. Access to Amenities 

Many communities feature walking trails, sports courts, swimming pools, barbecue pits, and neighborhood parks for resident use. Depending on the community you choose to buy a home in, an amenity or two will likely fit you and your family’s lifestyle.

7. Well-maintained common Areas and Amenities 

HOAs typically do an outstanding job maintaining their common areas and amenities. This includes manicured and over-seeded common area lawns, freshly painted walls, lighting that works clean play areas, etc. If the neighborhood looks good, the community feels good.

6. Increased Community Pride

Community activities and events help unite neighbors, increasing the pride of ownership and HOA membership within the community. A study was conducted on a multilevel analysis of data from the 2012 American Housing Survey(AHS) to examine the impact of HOAs on neighborhood satisfaction and community pride. Their findings suggest that living in an HOA has a positive effect on residents’ perception of their community, as well as on neighborhood satisfaction.

Residents in HOAs often express greater pride in their communities. They are also more likely to participate in local activities, creating a sense of belonging.

5. Rules and Regulations Deter Nuisance Activity

Each resident who owns a home in the community is held to the same standards for the upkeep of their home’s exterior, as well as adherence to noise policies, parking restrictions, short-term rental guidelines, etc.

4. Added Layer of Support

Living in an HOA offers an array of practical benefits and instills confidence in the community’s ability to maintain high standards. The added layer of support through effective partnerships with municipal code compliance departments demonstrates how HOAs are committed to delivering a superior living experience for all residents. 

3. Community Connection through Volunteer Work 

Opportunities to be of service to your community by volunteering to serve on the Board of Directors is not only a great way to make new friends, but it offers individual members of the association a deeper connection to the community.

2. Financial Stability

A well-managed HOA has a reserve study in place. A Reserve study helps the HOA plan and set aside funds for future common area repairs and capital improvements, such as fixing sidewalks, repainting buildings, or upgrading playground equipment. By having these funds available, the HOA reduces the likelihood of needing a special assessment, a one-time fee charged to residents to cover unexpected expenses.

With a well-funded reserve, residents avoid unexpected financial burdens or special assessments. According to Association Reserves, homes in HOAs with healthy reserves appreciate more value and sell at higher prices.

And the number one benefit of living in a well-managed HOA…

1. Helping Maintain Property Values

Since residents are held accountable for deed restrictions, homes, and common areas are consistently taken care of and well-maintained. 

Living in a well-managed HOA offers more than just structure—it builds stronger communities, enhances property values, and provides residents with unmatched peace of mind. From beautiful amenities to financial stability, HOAs create a sense of pride and belonging that elevates the homeowner experience. When you invest in an HOA community, you’re not just buying a home but investing in a better quality of life.

As a homeowner in a community governed by a homeowners association (HOA), commonly referred to as a Community Association, you may be curious about the roles and responsibilities of the Board of Directors. The association members elect the Board of Directors to serve as their representatives and make decisions on behalf of the community. The Board comprises several positions, each with specific roles and responsibilities. In this article, we will outline the key Board positions and primary assignments, take a closer look at the functions of an HOA Board, and discuss how a management company can assist.

Below are the general responsibilities for each board role. Partnering with AAM eases the Board’s burden by handling day-to-day community governance tasks and providing comprehensive support.

Understanding Board Member Roles

Duties of an HOA President

The President is the head of the HOA Board of Directors and is responsible for leading the Board and representing the community. This position presides over the Board meetings, sets the agenda, and ensures that the meetings run smoothly. The President oversees the Board’s operations, serves as a liaison between the Board and the community, and ensures that the Board fulfills its duties.

The HOA Board President enforces the community’s rules and regulations. This includes ensuring that all residents follow the guidelines outlined in the governing documents.

The President should also work to create open lines of communication with residents and be available to address residents’ concerns and answer any questions they may have. This can help to build trust between the Board and the community and create a more harmonious living environment.

If the community association partners with a professional community management company, the HOA Board President’s job is to oversee the management company’s work and ensure it is fulfilling its obligations to the community.

Traits of a Successful HOA President

The board President should have strong leadership skills, excellent communication abilities, and in-depth knowledge of the community governing documents.

The Role of the Vice President

The HOA Board Vice President is the second-in-command to the HOA Board President. They support the President in their duties and assume the President’s responsibilities in the event of their absence or resignation. The Vice President may take on duties from the President or Board, such as overseeing projects or leading committees.

They may also mediate disputes, including neighbor conflicts or disagreements between the HOA and its members. This may include disputes between neighbors or disagreements between the HOA and its members. 

Traits of a Successful HOA Vice President

Similarly to the President, the Vice President should understand the association’s rules and regulations, covenants, conditions, restrictions (CC&Rs), and bylaws. Additional traits that make a good Vice President are effective communication, leadership and organizational skills, and a collaborative attitude.

HOA Secretary Duties

The Secretary’s primary responsibility is maintaining accurate records of all Board meetings, including agendas, meeting minutes, and other official documents. They serve as the official custodian of the HOA’s records and documents, ensuring they are up-to-date and accurate. They should also provide oversight that the Board operates transparently and in compliance with all relevant laws and regulations.

The Board Secretary is often the point of contact for official correspondence between the HOA and its members. Reports must be detailed, transparent, and clear so members easily understand the association’s financial status.

The Secretary is responsible for overseeing the HOA Board elections process. This includes creating and distributing ballots, monitoring voting, and announcing election results.

The Secretary is also responsible for scheduling and coordinating all Board meetings, ensuring all Board members receive notice of the meeting in advance..

Traits of a Successful HOA Secretary

An HOA Secretary should possess a combination of organizational, communication, problem-solving, and diplomatic skills, along with knowledge of the relevant laws and regulations.

HOA Treasurer Responsibilities

The Board Treasurer typically manages the association’s finances, including budgeting, financial statements, dues collection, and bill payments, while maintaining accurate records. Duties may vary based on the association’s size and complexity. They must also ensure that the association’s financial transactions are adequately documented.

Additionally, the Treasurer prepares and presents financial reports to the Board of Directors and the association’s members. These reports should be detailed, transparent, and easy to understand so members can comprehend the association’s financial status clearly.

The Treasurer is also responsible for developing and managing the association’s budget. This involves analyzing financial data and forecasting expenses to create a realistic budget that meets the association’s needs. In addition, the Treasurer must ensure that the association adheres to the budget and adjusts as necessary.

Traits of a Successful HOA Treasurer

An HOA Board Treasurer requires specific skills and traits to manage the community’s finances effectively. Some essential characteristics include financial literacy, attention to detail, time management, integrity, and a collaborative attitude.

Member-at-Large

A Member-at-Large is a Board member who does not have a specific role or responsibility but serves as a general member of the Board and provides support as needed. The Member-at-Large may be assigned specific duties by the President or the Board and may serve as a liaison between the Board and particular committees or projects. To learn more about this role and how members of an HOA become Member-at-Large, check out our article, “What is a Member at Large.”

Committee Chair

In some HOA communities, the Board may have committees responsible for specific areas, such as finances, maintenance, or community events. Committee Chairs lead these committees and ensure that the committee’s work is completed and reported to the Board members. For more information on the HOA committees and their responsibilities, check out our article, “Building HOA Committees.”

Functions of an HOA Board of Directors: An In-Depth Look

The Board members make up a governing body that runs the community’s affairs. They play a crucial role in ensuring that the community runs smoothly and that the interests of all homeowners are protected.

Below are the core functions of the Board as a whole:

Setting and Enforcing Community Rules and Regulations

One of the primary functions of a homeowners association Board is to establish and enforce community rules and regulations. Enforcement can mean imposing penalties for violations of the rules and regulations. These guidelines promote harmony and ensure the community is safe and well-maintained.

Maintaining and Upgrading Common Areas

Another important function of a Board is to maintain and upgrade common areas. This includes parks, pools, playgrounds, and other shared amenities. The HOA Board members are responsible for ensuring that these areas are well-maintained and in good working order. They may also make decisions about upgrades and renovations and oversee their completion.

Managing Community Finances

The Board is also responsible for managing the community’s finances. This includes setting the annual budget, collecting assessments and disbursing funds, and keeping financial records.

Hiring and Managing Community Staff

In some communities, the Board hires and manages community staff. This may include security personnel, maintenance, community management, lifestyle staff, and other employees essential to the community’s smooth running. The Board is responsible for setting the terms and conditions of employment and overseeing these employees’ performance.

Resolving Disputes

A Board may also be called upon to resolve disputes between residents. This may include disputes over the interpretation of community rules and regulations. The Board is responsible for mediating these disputes and finding a fair and just resolution in the best interests of all parties involved.

Conducting HOA Meetings and Organizing Community Events

One key responsibility of HOA Board Members is to conduct community meetings. These HOA Board meetings ensure important decisions are discussed and residents stay informed. In addition, the Board may plan and host community events, such as social gatherings or town halls, to unite residents and foster a sense of community. Board Members must organize these events, secure resources, and ensure they run smoothly and successfully.

HOA Management Companies: Duties of HOA Board Members

An HOA management company is a professional organization that provides homeowners association support and services. These companies are staffed by experienced professionals who are knowledgeable about HOAs’ needs and requirements and can help with HOA Board member responsibilities.

Here are just a few of the ways that a professional management company can help the HOA Board with their duties and management of the community:

Streamlining Operations

• A management company can help streamline the homeowners association’s operations. This includes tasks like fund collection, record keeping, and financial management, which Board members would typically handle. By managing these duties, the company allows the Board to focus on strategic tasks like planning events and resolving disputes.

Providing Expertise

• A management company can provide the Board members with the expertise to effectively fulfill their responsibilities. This may include assistance in setting and enforcing community rules and regulations and advice on financial management and dispute resolution. With the support of a management company, the Board can be confident that they are making informed decisions that are in the community’s best interests.

Ensuring Compliance

• A management company can help the Board ensure compliance with local, state, and federal laws and regulations. This is important, as failure to comply with these laws and regulations can result in penalties and legal action. With the support of a management company, the Board members can be confident that they are operating within the bounds of the law and that the community is protected. In addition, they can ensure that the community residents adhere to the community’s governing documents.

Improving Communication

• A management company can help improve communication between the Board, the community’s residents, and outside organizations. This includes event updates, website management, newsletters, surveys, eBlasts, and forums for residents to share concerns and suggestions. With a management company’s support, the Board keeps residents informed and ensures their feedback is heard and considered.

Conclusion

In conclusion, the HOA Board of Directors plays a vital role in the functioning and success of a homeowners association. These volunteer leaders are responsible for setting and enforcing community rules, managing finances, overseeing operations, and resolving resident disputes. They play a key role in ensuring the community runs smoothly, protecting homeowner interests, and maintaining a desirable, sustainable living environment. The Board is a critical component of any homeowners association, and their responsibilities should not be taken lightly.

In addition, a community management company can be a valuable resource for the Board of Directors. By providing support and expertise, HOA management companies can help the HOA Board with their responsibilities, ensuring that the community runs efficiently and acts in the best interests of community members. By working together, the Board, the management company, and the community’s residents can ensure a thriving and sustainable community for years to come.

Homeowners Associations (HOAs) comprise a Board of Directors responsible for managing the community. A key component of effectively managing a community is the regular meetings of the Board of Directors. These meetings are vital for the success of a community since they provide a platform for discussion and decisions that shape the community’s future. An HOA management company can assist with Board meetings by providing experienced staff and resources to help the Board prepare and conduct meetings. They can also offer Board members guidance on meeting protocols and help develop agendas that ensure the Board covers all relevant topics and issues efficiently. By understanding the types of meetings, preparing for them, and conducting them effectively with the help of an HOA management company, Board members can ensure the success of their community.

Types of HOA Meetings

Various types of HOA meetings help ensure the organization is functioning correctly. This section will explore the different types of HOA meetings and their importance.

HOA Regular Session/Open Meeting

Regular sessions, also known as Open Meetings, are the most common homeowner association gatherings, usually held monthly, quarterly, or as needed. This is the forum to conduct the community’s business, such as financials, budget adoption, and other operations. Homeowners/HOA members can voice their opinions, concerns, and issues to the Board before they vote on matters.

HOA Executive Session/Closed Meeting

A closed or executive session in an HOA is a meeting of the association’s Board of Directors and/or other officers not open to the general membership. These meetings are typically held to discuss sensitive or confidential information, such as personnel matters, contract negotiations, or legal issues. Closed meetings are not open to the public, and minutes from these meetings are not typically available for public viewing.

HOA Work Sessions

Work sessions are meetings the Board uses to discuss and review business in detail and are open for the membership to attend. Decisions are typically not made during these meetings. They are meant to discuss budgets, landscape projects, or other topics in-depth.

HOA Committee Meetings

Committee meetings follow a similar structure to open Board meetings. Members are notified of the meeting date and time within a range of 7 to 30 days in advance, depending on the HOA guidelines for the meeting; a lead committee member is responsible for taking minutes and keeping track of important information. Committees commonly provide committee reports to the Board to present at open meetings.

HOA Special Meeting

Special meetings are called for a specific reason and can only address items included in the meeting notice, usually outside the scope of general business. Examples of special meetings would be the authorization of an amendment of the governing documents, a recall of one or more Board of Directors, vote on other issues pursuant to the association’s documents and special assessments.

HOA Emergency Meeting

An emergency meeting for an HOA is a meeting to address unforeseen events or urgent situations requiring immediate action. Examples of emergency meetings include addressing a natural disaster, a sudden financial crisis, or a security issue.

HOA Annual Meeting

Annual Meetings for HOAs are crucial for keeping the association’s business moving forward. In addition to holding the yearly HOA Board elections, where new members are elected to the Board of Directors by their fellow homeowners, Annual Meetings also serve to update Associations on what is happening in the community. It is also when the Board presents the Annual budget to the membership. The timing of your community’s Annual Meeting depends on the requirements indicated by your Association’s Bylaws. The meeting is typically held at the same time each year. Planning the Annual gathering should begin several months before the meeting date to achieve the best results.

Preparing for an HOA Board Meeting

Preparing for an HOA meeting can be daunting, but the meeting can be successful and productive with the right planning and preparation. The Board members and the HOA management company should ensure the meeting runs smoothly, such as setting an agenda, preparing materials, sending out notices, making sure the meeting is legal, setting up the meeting space, having a quorum, and appointing a meeting chair. By taking these steps, the Board and the HOA can ensure that the meeting is successful.

Establishing HOA Meeting Agendas

One of the most important steps to having a productive HOA meeting is to start with a clear agenda. Make sure your agenda is the roadmap for conducting the meeting. The agenda should be distributed to all members before the meeting, allowing them to prepare for any discussions or decisions that need to be made. The agenda should be well-organized and include all relevant topics, such as upcoming events, financial updates, and ongoing projects. A typical agenda should include the following items:

• Call to order
• Roll call
• Approval of minutes from the previous meeting
• Reports from officers and committees
• Old business
• New business
• Open forum
• Adjournment

Prepare materials

HOA Managers can assist in preparing any materials needed for the meeting, such as financial reports, minutes from previous meetings, or any other documents that will be discussed.

Proper Notice of Meetings

HOA Boards need to provide notice of their Board meetings in accordance with state laws and the HOA’s governing documents. In general, notice must be in writing, and it must include the date, time, and location of the meeting, as well as the agenda. The notice must be given a certain number of days in advance of the community’s meeting, depending on state law and the HOA’s governing documents. There are several methods that HOA Boards can use to provide notice of their meetings. One common method is to post the notice on the community’s bulletin board or website. The notice can also be mailed or emailed to all homeowners, depending on what the governing documents allow. Keeping track of how and when notice is provided is essential to ensure compliance with state law and the governing documents.

Encourage Member Participation

One key component of a successful HOA meeting is member participation. Encouraging members to participate in discussions can help foster a sense of community and lead to better decision-making. This can be achieved by creating an open and welcoming environment, actively seeking out members’ opinions, and giving everyone a chance to speak.

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Conducting an HOA Meeting

During the meeting, the HOA President should follow the agenda, keep discussions on track, and allow all members to speak. It’s important to keep the following points in mind while conducting the Board meeting:

• Start the meeting on time.
• Begin with a roll call to ensure all Board members are present.
• Discuss the items on the agenda in the order they are listed.
• Encourage all members to participate in the discussion.
• Stay on topic and avoid discussing items that are not on the agenda.
• Make sure all decisions are made through a formal vote and recorded in the meeting minutes.

Recording the Meeting Minutes

Keeping accurate and detailed records of meetings is crucial for the smooth functioning of the association. Proper documentation ensures that decisions made during the meetings are well-documented and serve as a reference for future meetings. To achieve this, Board members need a well-structured HOA meeting minutes template that captures all the important details discussed during the meeting.

• Introduction: The introduction is the opening paragraph of the minutes and should contain basic information such as the name of the association, date, time, and location of the meeting. Ensuring the date and time are accurate is essential to avoid confusion or conflicts.
• Attendance: Who attended the meeting, including members and any guests.
• Approval of Previous Meeting Minutes: Before moving to the current agenda, the minutes should note if the previous meeting’s minutes were approved and amended or if any discrepancies were raised.
• Agenda Items: The bulk of the meeting minutes should cover the agenda items discussed during the meeting. Each agenda item should have its section, including a title and a brief explanation. Document all motions, amendments, and votes, including the names of members who moved, seconded, and voted.
• Open Forum: The minutes should also capture any comments, concerns, or suggestions made by the members during the open forum session. Record all contributions, and the secretary ensures comments stay relevant and comply with association policies.
• Adjournment: The minutes should end with a closing paragraph indicating the time of the meeting’s adjournment.

Follow Meeting Protocol

Follow the established meeting protocol, such as a parliamentary procedure or Robert’s Rules of Order, to ensure that the meeting is conducted fairly and efficiently.

Establish Quorum

HOA quorum (the minimum number of members required to be present to conduct association business) The association’s bylaws usually define HOA quorum requirements, which vary based on the association’s size and the type of decisions being made.

Role of the HOA President

The President is responsible for presiding over the meeting, maintaining order, and ensuring that all members have an opportunity to participate in the discussion. They should be familiar with Robert’s Rules of Order and should be impartial in their handling of the meeting.

Making a Motion

During an HOA meeting, motions introduce business to the Board. Main motions require a ‘second’ before they can be discussed, and the secretary must repeat the motion for accuracy. The motion can be modified before the Chair states it, and it can also be amended after being stated by the Chair. If necessary, a motion can be withdrawn up until the time the Chair has stated it. It is crucial to note that a motion must be considered if it has both a first and second on the table. Before the Board votes, homeowners in attendance must be given the opportunity to speak about an agenda item. Furthermore, the Board must discuss the motion before conducting a Board vote. Using simplified Robert’s Rules of Order is advisable to govern the meeting. In most cases, the President of the Board only votes in the event of a tie.

Here’s a simplified example of how this process might work:

1. The President calls for a motion on an agenda item, and a Board Member indicates they make a motion.

2. Example: “I make a motion to accept the bid from XYZ Landscaping to replace granite in tract C of the common areas at the cost of $5,000.00.”
A second Board member will second the motion.

3. The President will restate the motion and then call for a discussion.

4. The president will call for a vote: “All in favor say aye, opposed nay.”

5. The Board President will announce the results of the motion, for example, “Motion carries unanimously.” Or, “Motion fails with a vote of 2 ayes, 3 nays.”

Rules of Debate:

Conduct the debate respectfully, ensuring each member can share their opinion. The rules of debate include speaking in turn, not interrupting other speakers, and avoiding personal attacks. The chairperson can also set time limits for each speaker to ensure the discussion remains on track.

Voting Procedures:

Voting is an essential part of the parliamentary procedure. The rules require a quorum, or a minimum number of members, to be present for a vote.

Dealing with Conflict

To eliminate or minimize conflicts during meetings, be proactive. Set ground rules early, like requiring the chair to recognize speakers before they speak. “The chair may limit the amount of time those wishing to speak, the number of times they speak, etc. Put those ground rules in writing and distribute/review them at the beginning of the meeting. Those who attempt to provide unsolicited input should be called “Out of Order.” It may take several meetings to educate the members; however, remaining on task and sticking to the agenda is critical.

What Happens After the Meeting

After the meeting, the board typically sends out minutes summarizing discussions and decisions made. These notes are essential for keeping all community members informed and up-to-date. If you missed the meeting, review the notes to stay informed.

Benefits of Effective HOA Meetings

Conducting regular meetings to make decisions is a key part of an HOA Board’s role in managing operations. Below are the benefits of conducting effective HOA meetings.

• Clear Communication and Transparency
• Efficient Decision Making
• Saves Time and Money
• Promotes Community Engagement
• Better Planning and Goal Setting

The Board must provide a unified front. Regarding discussions, the individual Board members need to present different views on a given subject. You will confront complex issues, such as:

• Potential Assessment Increases
• Contract Changes
• Homeowner Appeals
• Enforcement Action
• Foreclosure Action

This may sometimes involve having heated or passionate discussions and debates. However, once the vote is taken and the majority rules, you should put personal differences aside and move forward. Most importantly, always respect fellow Board members and those attending the meeting.

In Summary

HOA Board meetings are essential for managing communities and shaping their future. Understanding meeting types and preparing with an HOA management company ensures success. Member participation, meeting protocols, and proper documentation are key for effective meetings. Successful meetings lead to clear communication, efficient decisions, and time savings. They also boost community engagement, improve planning, and support goal setting. By prioritizing these meetings and seeking help when needed, Board directors can better manage their community and increase resident satisfaction.

Here is a comprehensive guide to HOA elections tailored for those considering running for the HOA Board or seeking a clearer understanding of the process.

What are HOA Board Elections?

HOA elections are vital to community governance, allowing homeowners to choose representatives to serve on the HOA Board. These elections typically occur at the Annual Meeting, where homeowners vote for candidates through physical or electronic ballots. The Board members selected will be responsible for managing the community, including tasks like budget planning, maintenance management, and covenant enforcement. The governing documents dictate the number of positions up for election.  Once the directors are elected, they will decide among themselves who will serve in each office, which typically are:

Why are HOA Elections Important?

HOA elections are vital to community governance, allowing homeowners to choose representatives to serve on the HOA Board.

• Ensuring Fair Representation: Elections allow homeowners to choose representatives who will make decisions in the community’s best interest.

• Promoting Accountability: Elected Board members are accountable to the homeowners and must act in accordance with the community’s governing documents, including the rules and regulations.

• Enhancing Community Engagement: Regular elections encourage homeowners to participate in community activities and stay informed about HOA matters.

An outcome of HOA elections significantly impacts the community’s future. Homeowners, much like citizens in a democracy, use these election processes to choose their leaders. The individuals elected as HOA Board members will steer the association, impacting its direction and future.

The results of HOA elections directly affect the community’s well-being. If dedicated and knowledgeable leaders lead an HOA, the community will flourish with enhanced curb appeal, satisfied residents, and increased community involvement from association members. On the other hand, self-serving or incompetent leadership may lead to dissatisfaction within a community, causing separation and possible discord among the members.

Elected Board members should be dedicated to managing the association with integrity and in the best interests of all residents. Effective leadership is key to a thriving, harmonious neighborhood.

HOA Election Process

Review the Association’s Governing Documents.

The process for HOA elections can vary from state to state or even community to community. HOAs are usually set up as nonprofit organizations, and as such, local and state laws will outline the rules of operation for your HOA, including the specific voting process that must be followed when electing its Board. Further clarification for your HOA election rules will be outlined in the governing documents.

Homeowners should familiarize themselves with the HOA’s governing documents before the election. The community documents should cover the following:

• Qualifications required for candidates.
• Procedures for nomination
• Eligibility criteria for voting
• Guidelines for the use of proxies
• Voting Methods for Casting Votes
• The duration of the voting period
• The number of directors on the HOA Board
• Procedures for filling vacancies if a Board member resigns or becomes unable to serve.

Call for Candidates

To ensure a successful HOA election, the current Board must inform homeowners of the number of vacancies that will need to be filled at the Annual Meeting. A call for candidates should go out to the membership well in advance. Newsletters, emails, and community meetings are great ways to engage residents and provide clear instructions on what the Board is responsible for and term limits (if applicable), how to submit an application, the deadline for submissions, and any other important timelines, including the Annual Meeting date. 

Notice of Upcoming Election

When your community sets a date for the Annual Meeting, it is required to send notice to all members.

The timeline for noticing the Annual Meeting will vary from state to state. For example, under Arizona law, an association must provide written notice of an Annual Meeting to the membership via hand delivery or sent by U.S. mail no fewer than ten or more than fifty days before any Annual Meeting.

Again, be sure to review your community documents before your upcoming HOA election to ensure proper compliance. And remember, effective communication is essential for a successful HOA election. Ensure that homeowners are informed about the following:

• Election Dates: Provide clear information about the election schedule, including nomination deadlines, voting dates, and results announcement.
• Candidate Information: Share detailed information about each candidate, including their background and goals for the community.
• Voting Instructions: Clearly explain the voting process and provide instructions on nomination procedures.

Voting in HOA Elections

Homeowners’ associations have several voting methods available, depending on state laws and the association’s bylaws. The voting procedures may include:

• Written ballot: Voters fill out the ballot manually with their personal details and candidate choices.
• Electronic ballot: Also known as eVoting, is an electronic ballot similar to a written ballot but submitted online instead of mailed or hand-delivered.
• Secret ballot: These are similar to written or electronic ballots but without including the voter’s personal information. They could also be known as mail-in ballots.
• Proxy voting: A method where a homeowner delegates their voting rights to another individual.

Typically, only homeowners in good standing—those current on dues and without outstanding violations—are eligible to vote. Checking eligibility criteria in the community governing documents beforehand can prevent issues on election day.

Can Renters Vote in HOA Elections?

Homeowners’ associations grant voting rights exclusively to association members, typically homeowners. If a proxy is allowed to vote on behalf of a member, they usually must also be a homeowner from the community. This rule generally applies to attending HOA meetings as well. However, there are exceptions based on local regulations. In communities with a mix of homeowners and renters, renters often do not have the right to vote or serve as proxies. If you rent, you should ask your landlord about your responsibilities and any applicable HOA rules. Always refer to your governing documents or consult with an HOA attorney for clarity when in doubt. 

Post Election Process

Count Votes

Associations typically use mail-in ballots for voting, but voting can also occur at the Annual Meeting. Once the balloting period closes, an independent committee often oversees the vote counting to ensure transparency and fairness. This process usually takes place in front of everyone, often with the assistance of an inspector. In some states, like California, a third-party inspector is mandatory. The duration of the counting process can vary, taking several hours or days, depending on the community size and the number of ballots.

Announce Results

After the votes are tallied, the winners are announced at a community meeting or through official HOA communication channels. Posting the results after the Annual Meeting is customary and sometimes required to ensure that those who could not attend are informed.

Transition of Duties

Newly elected Board members undergo a transition period where they are briefed on their roles and responsibilities. This ensures continuity in the community’s management. Active participation from outgoing Board members can facilitate a smooth handover. It is also a great opportunity for the Board members to utilize the management company for additional Board training. 

Special Considerations for HOA Elections

Do all Members have to Vote?

Although significant changes to your HOA necessitate input from most residents, holding a meeting to elect Board members usually only requires a quorum. A quorum, the minimum number of attendees needed to conduct HOA business, varies by community and is specified in your governing documents.

This is where proxy votes can be extremely helpful. Not all homeowners have the time to attend the Annual Meeting or send in their ballots. As such, they may transfer their voting power to another voter by proxy. If your HOA allows proxy voting, it’s important to establish clear procedures. Typically, homeowners must fill out a proxy form to delegate their vote.

Are there Term limits for HOA Board Members?

Most associations enforce term limits for Board members to prevent any individual from accumulating too much power over time. This policy promotes fresh ideas and perspectives in the Board’s decision-making process.

Understanding the intricacies of HOA elections is essential for ensuring effective community governance. These elections empower homeowners to choose their representatives and foster transparency, accountability, and active participation within the community. By following the outlined processes and adhering to governing documents, homeowners can contribute to electing dedicated Board members who prioritize the neighborhood’s best interests.

Partnering with a professional HOA management company like AAM can make a significant difference for those looking to streamline and simplify the election process. AAM’s expertise ensures that all aspects of the election are handled efficiently and in compliance with legal requirements. From organizing candidate nominations to managing the voting process and overseeing the transition of duties, AAM provides the support needed for a seamless election experience.

Active engagement in these elections helps cultivate a harmonious and thriving community where everyone’s voice is heard, and collective goals are achieved. As you prepare for your HOA elections, remember that your vote and involvement play a crucial role in shaping the future of your community. Consider contacting AAM for professional guidance and support to ensure your HOA elections are conducted smoothly and effectively.

When selecting a management company for your Homeowners Association (HOA), AAM’s approach is unmatched; we go above traditional operational, financial, and communication practices. AAM’s unmatched approach exceeds traditional operational, financial, and communication practices in HOA management. AAM invests in our people, procedures, and technology to deliver a high-quality management experience, creating a robust support structure that increases customer satisfaction. This article details how AAM effectively leverages its superior resources and capabilities to enhance community management, ensuring our clients/ HOA Board members receive exceptional service and support.

Commitment to Excellence

As a result, these commitments are essential when considering a top-notch management company for HOA management services.

Reliable Support Staff

At AAM, our support staff is the backbone of our operations, ensuring seamless day-to-day execution. Though not always in the spotlight, their roles are pivotal to our success. Choosing AAM as your HOA management company means gaining a Community Manager and an entire team of dedicated support. Our support staff are always ready to deliver exceptional customer service and tackle challenging situations. Our commitment to internal and external satisfaction distinguishes us from other management companies. We naturally provide higher-quality services by ensuring our employees are well-supported, thoroughly trained, and work in a positive environment. In addition to robust support, this can assist Community Managers in making you, our valued client, our top priority.

Streamlined Procedures

This commitment to excellence is more than just a philosophy at AAM; it’s embedded in our operations. Our dedication to operational excellence is evident in the thorough development procedures designed to streamline community operations and ensure efficiency and responsiveness at every level, giving you the confidence that your HOA’s operations are in good hands.

Transparent Financial Management

Financial integrity is a pillar of our service delivery. We ensure that all financial transactions and budgets are managed with complete transparency. Our detailed financial reporting and proactive budget oversight give communities confidence that their funds are managed wisely and with clear accountability.

Excellence in Communication

Effective communication is a cornerstone of our service at AAM. We understand that maintaining an open, transparent, and responsive communication flow is essential for the success of any community. Our commitment to excellence in communication ensures that all homeowners, HOA Board members, and management are always in sync and well-informed.

Technology Solutions

AAM stands out in the sea of HOA management companies through our commitment to advanced, technology-driven solutions that simplify and enhance the living experience for our homeowners and Board members. Our innovative approach includes a suite of user-friendly tools that facilitate efficient management and communication within communities. These tools deliver a seamless, integrated experience, ensuring transparency and easy access to essential information for all community members.

Key features of our technology suite include a robust mobile app that delivers comprehensive functionalities tailored for both residents and Board members, along with our dedicated BoardVue portal for Board-specific needs. We are enhancing the All Access and BoardVue platforms to demonstrate our commitment to continual improvement. Actively incorporating feedback from our valued clients, we plan to launch a significant update in the summer of 2024. This update will introduce a unified platform, enabling single-login access across our mobile apps, web portals, and community-specific sites, thereby ensuring seamless integration and streamlined management across all user interfaces.

Our focus on incorporating cutting-edge technology into our services sets us apart and reinforces our role as a leader in the HOA management industry. We continually enhance our technology to meet evolving community needs, equipping our management solutions and communities for the future.

Enhanced Response Times

We prioritize swift and effective responses to all inquiries. Advanced communication tools and dedicated support let us promptly address issues, boosting community satisfaction.

Meticulous Attention to Detail

Our approach to HOA management focuses on meticulous attention to detail. We carefully handle every aspect of community management, from property inspections to vendor vetting, to maintain the highest service and upkeep standards.

Unmatched Customer Service

At AAM, we deliver customer service that goes beyond expectations. Our personalized service and ongoing staff training ensure professional, caring interactions that make every community member feel valued.

Adaptability in Changing Environments

We maintain flexibility in our operations to adapt to changes swiftly. Our adaptive strategies ensure we meet the needs of communities and the HOA Board, even with new regulations or priorities.

Customization Options

AAM provides customized services tailored to meet the unique needs of every community we manage. We recognize the uniqueness of each community and offer flexible services tailored to include a wide range of management functions. This adaptability allows us to provide a personalized management experience that addresses each community’s distinct challenges and preferences.

Dispute Resolution Processes

AAM fosters harmony within our communities by implementing fair and efficient dispute-resolution processes. These processes hear all parties, leading to resolutions and strengthening the community’s long-term well-being. This approach resolves issues and strengthens community ties by fostering a sense of mutual respect.

Accessibility of Senior Management

At AAM, our senior management team is thoroughly aware of what’s happening within each community we serve. Our dedicated team stays fully informed on key issues and developments, enabling them to quickly support Community Managers in resolving complex situations. Our leaders are integral to decision-making processes and engage proactively to support the strategic needs of our communities. Their involvement has helped create a well-managed and transparent environment. This level of attentiveness and readiness highlights our commitment to responsive and accountable management, bolstering trust and satisfaction across all the communities we manage.

Your Community’s Success with HOA Management Company

AAM invests in people, processes, and technology to consistently exceed community expectations with exceptional management services. Our dedication to superior management practices is about maintaining standards and setting new benchmarks in HOA management. This approach ensures that every community we oversee survives and thrives under our care.

Our framework maximizes the value of every customer dollar, delivering unparalleled personal attention and expert care. At AAM, we understand that the cheapest option is not always synonymous with the best value. We focus on quality and satisfaction, making us a top choice for effectively managing your HOA community. We ensure our partnership brings happiness, efficiency, and a strong commitment to your community’s long-term success.

In choosing AAM, you are choosing a partner who values your community’s integrity and the trust of its members. We support your community’s goals, address challenges proactively, and celebrate your successes. Our mission is to empower your community through responsive leadership, innovative solutions, and a commitment to excellence that sets us apart from other HOA management companies.

You have plenty of HOA management companies to choose from; however, expect excellence from AAM as your management company. Contact us today to see how our top-notch services can transform your community. Don’t just manage—thrive with a partner who is invested in your community’s success as you are. Experience the AAM difference and elevate your homeowners’ association to its fullest potential.

As an HOA Board member, your commitment plays a crucial role in managing your community. Understanding and overseeing the HOA’s insurance policies are fundamental aspects of this responsibility. This guide builds a solid foundation in HOA insurance, empowering you to make informed decisions about your community’s coverage.

Key Takeaways

• Importance of Coverage: Discover how HOA insurance, or the master policy, plays a pivotal role in protecting homeowner’s associations from disasters and liability.

• Coverage Types & Responsibilities: Unravel the differences between HOA insurance, covering common spaces and liabilities, and homeowners’ insurance for personal properties. Learn about the unique coverages and responsibilities essential for community safety and compliance. 

• Strategic Insurance Management: Explore strategic insights into managing HOA insurance policies effectively, from conducting regular reviews and understanding community-specific needs to proactive risk management and utilizing partnerships with insurance and legal professionals.

Understanding the Basics

What is HOA Insurance? 

HOA insurance, also known as a master association insurance policy, is a type of property and liability insurance specifically designed for homeowners associations. This insurance plays a critical role in protecting the community’s shared spaces and assets against unforeseen events like natural disasters, theft, vandalism, and liability claims.

Differences Between HOA and Homeowners Insurance 

• HOA Insurance: Covers the community’s common area property and liability. In some cases, depending on how the CC&Rs read, this can include your residential building and/or unit. Members’ HOA dues typically cover the HOA master policy’s premium as a common expense.

• Homeowners Insurance: Covers damage to an owner’s personal residence, belongings, and other assets. The individual owner is responsible for premium contributions and covers any interior damages not covered by the HOA policy. If you live in a single-family community, this would include everything on your lot, including the residential structure.

Understanding HOA Insurance Coverages

Property Coverage 

Property coverage within your HOA insurance pertains to physical damages to the residential building and may extend to units, shared facilities, and common areas. It’s essential for repairing or rebuilding parts of the community damaged by insured events such as fires, storms, or vandalism. The insurance provisions of the CC&Rs typically outline the specifics of this coverage.

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Types of Property Coverage:

• All-In Coverage: Covers the entire residential building, including units and improvements to the inside of the unit.

• Walls-In – Single Entity Coverage: Covers the entire residential building and units but excludes improvements made to the interior of the unit-by-unit owners.

• Bare Walls Coverage: Limits protection to the bare structure of buildings, usually defined by the CC&Rs. This coverage also excludes the unit.

Liability Coverage 

Liability coverage addresses bodily and personal injury that occurs on or relates to the common property of the association’s cash assets. Base limits are usually set at $1,000,000/$2,000,000, meaning the association can have a claim or claims up to $1,000,000 per occurrence, with a total policy limit not exceeding $2,000,000. This includes injuries from dog bites or slips and falls, personal injury claims like defamation, breaches of contract, and unique instances like bee attacks, illustrating the broad nature of potential liabilities.

Directors and Officers (D&O) Insurance 

D&O insurance covers association officers and directors for defense costs and claims from lawsuits alleging duty failures.

Common claims under D&O include: 

• Neglect in maintaining common areas or elements

• Disputes related to Architectural Committees

• Challenges to Board decisions or breaches of fiduciary duty

• Non-compliance with open meeting laws or other regulations

• Unfair treatment of homeowners, such as discrimination

• Violations of Fair Housing Laws

Crime/Fidelity Bond Coverage 

These bonds protect against fraudulent acts by the Board or association manager, typically covering embezzlement of cash assets.

Common claims under Crime/Fidelity coverage include:

• Cyber theft, forgery, and falsified invoices.

• Fidelity bonds do not cover mysterious disappearances, burglaries, or thefts by outside parties, ordinary mismanagement of funds, or overspending.

• Your association’s governing documents may dictate the minimum amount of coverage required. If not, the standard formula is 3 X monthly association dues + reserves.

Workers’ Compensation Insurance 

There have been many discussions regarding whether an association needs to carry a Workers’ Compensation policy. Even when a contractor provides proof of insurance, there is no guarantee that coverage will be in force at the time of an injury, potentially exposing the association to responsibility.

Common Workman’s Comp claims include:

• Accidents involving tools

• Slips, trips, and falls

• Being struck or colliding with an object

• Owners perform services that should be done by licensed, bonded, and insured professionals.

Claims Made vs. Per Occurrence: Navigating Policy Types in HOA Insurance

Understanding the nuances between “claims made” and “per occurrence” policies is crucial in HOA insurance. A “claims made” policy provides coverage if both the incident and the claim happen while the policy is active and enforceable. On the other hand, a “per occurrence” policy covers incidents that happened during the period of insurance, even if the claim is reported after the policy has expired.

Claims Made Policies 

Typically, Directors and Officers (D&O) insurance policies are “claims made,” which means they cover claims as long as the incident and the reporting of the claim both occur while the policy is in force. This underlines the importance of maintaining continuous coverage, as any gap could mean a lack of coverage for previous acts.

Per Occurrence Policies 

General Liability (GL) insurance policies are usually “per occurrence” policies, providing coverage for events that happen during the covered period, irrespective of when the claim is filed. This is significant for HOAs, as a claim for an injury or damage can arise long after the incident occurred.

Multiple Coverages and Overlapping Years 

In certain situations, multiple coverages can apply to the same claim. For example, both D&O and GL policies might respond to a claim, depending on the circumstances and how the policies are written. Additionally, claims can span different years of coverage, potentially involving overlapping policies which might both contribute to the settlement of a claim.
HOAs must understand their insurance policies and how to address claims within each. When a claim overlaps multiple policy periods or types, the association should work closely with its insurance broker and legal counsel to determine how the coverages may interact.

Navigating HOA Insurance Responsibilities

As a Board member, you play a key role in ensuring that your HOA has adequate insurance coverage.

This involves:  

• Conducting Regular Reviews: Insurance needs can evolve with changes in state laws, community assets, or risk exposure. Annual reviews of your policies are critical.

• Understanding Community Needs: Each community has unique features and risks. Whether your community includes amenities like pools, gyms, or playgrounds, each introduces specific insurance considerations. Review your CC&Rs and make sure you are meeting the required limits.

• Hiring Vendors with Insurance: When engaging with HOA vendors, it’s imperative that contracts mandate adequate insurance coverage. This process should include a review by the HOA’s attorney to confirm the sufficiency of the types and limits of insurance, terms of indemnification, and any other additional coverage for insured endorsements.

• Educating Homeowners: A common area of confusion is the differentiation between what’s covered by the HOA’s insurance versus an individual homeowner’s policy. Providing clear communication on these distinctions is vital.

• Maintenance: Associations need to continually ensure they are maintaining the common areas, residential buildings, and units in accordance with their CC&Rs. Failure to properly maintain the community may affect the association’s insurance premium.

Enhancing Your HOA’s Insurance Strategy

• Comprehensive Policy Reviews: Engage with an insurance professional who understands association insurance to conduct thorough policy reviews. This ensures your coverage meets both current community needs and legal requirements. Additionally, it’s an opportunity to identify potential coverage gaps or areas where the association may be over-insured.

• Specialized Coverage Considerations: Depending on your community’s specific amenities and features, additional coverages may be necessary, such as Fidelity/Crime Insurance, Workers’ Compensation, Flood or Earthquake Insurance, and Cyber Insurance.

• Managing Risks: Proactive risk management can help minimize insurance claims and potentially lower premiums through regular maintenance, implementing safety measures, and conducting safety audits.

• Working with Insurance Professionals: Maintain a strong partnership with your insurance professional who can assist with explaining coverage intricacies, identifying cost-saving opportunities, recommending coverage adjustments, and navigating claims processing complexities.

Conclusion 

As an HOA Board member, you are responsible for safeguarding and managing your community’s collective assets. A general understanding of HOA insurance is necessary to protect the community from unforeseen risks and liabilities. This guide empowers you with the knowledge to be effective stewards of your community’s well-being.

Navigating the complexities of HOA insurance can be challenging, especially whether your community is self-managed or partners with a professional HOA management company. This is where the expertise of AAM HOA Management can make a significant difference. Our involvement extends beyond insurance management; we are committed to enhancing your Board’s proficiency in ensuring the community’s comprehensive protection. Partnering with AAM, a professional HOA Management company, not only simplifies the intricacies of insurance but also strengthens the protection of your community and bolsters the Board’s confidence and competence.

As a reminder, the HOA Board Member Roles are paramount in building your community’s financial health and stability. Engaging with trusted professionals is not just about managing policies; it’s about building a partnership that increases your Board’s proficiency in preserving your community’s future.

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Q&A Section

Q: What is an HOA Master Policy?

A: An HOA Master Policy hoa insurance policy is the primary insurance policy held by the homeowners’ association that covers all communal and shared areas within the community. This may include residential buildings, common grounds, pools, gyms, and other shared amenities.

Q: How often should our HOA update its insurance policies?how/Hide Answer

A: It’s prudent to review your policies annually or after significant changes to your community’s structure, amenities, or local legislation.

Q: What’s the difference between “All-In”, “Walls in Single Entity” and “Bare Walls” coverage?

A:  “All-In” and “Walls in Single Entity” coverage extends to both the residential buildings and units, while “Bare Walls” coverage is limited to the residential building BUT excludes the actual units.

Q: Why is D&O insurance important for HOA Board members?

A:  D&O insurance protects individual Board members from personal financial loss in the event of legal action against them for their decisions or actions taken on behalf of the Homeowners Association.

Q: What exactly does HOA insurance cover?

A: HOA insurance typically covers damages to common areas and general liability for accidents within these spaces. Coverage details vary based on the policy and community needs.

Q: Why is HOA insurance necessary?

A: It protects the community’s financial health and ensures continuity in the face of unexpected damages or legal challenges.

Q: What determines the cost of HOA insurance?

A: Costs depend on the size and specifics of the community, the level of coverage desired, and historical claim rates.

Q: Can Homeowners Association insurance premiums increase?

A: Yes, premiums may rise due to higher claims, market changes, and adjustments made by the association.”

Q: How often should our HOA review its insurance policy?

A: Annually or more frequently if significant changes occur within the community or in the insurance market.