About AAM

We love what we do and are flexible, adaptable, and willing to work with our Boards in building a detailed support system.

Our Story

Founded in 1990, AAM has grown to become a trusted household name in community management. So, what sets AAM apart as the premier partner to over 1,000 community associations across the country? It’s simple really. We love what we do and are flexible, adaptable, and willing to work with our Boards in building a detailed support system.

We also hire the best management teams who are trained to understand the specific and often unique needs of the communities we manage.

As long-term partners with our communities, we look to build successful business relationships and are looking forward to the opportunity to build that connection with YOUR community.

At AAM, we take pride in delivering exceptional community management to a myriad of communities nationwide. We believe in hiring and nurturing exceptional leaders who align with our mission, vision, and values. Our unwavering commitment to preserving our culture of internal promotion makes training a defining strength of our business.

We highly value and actively promote a mindset of continuous learning. We encourage our team members to seek out opportunities to expand their knowledge and skills every day. To kickstart your career at AAM, we have developed a range of supportive and innovative training programs tailored to meet the needs of all our team members…

Our Mission

Our mission is clear: We aim to provide every client with total peace of mind. We educate our staff and clients, create an innovative work environment, and uphold our reputation for honesty and integrity. By doing so, we continue to grow and expand our market share.

Our Vision

We strive to be a trusted partner. We create value-driven experiences for every client. We do this under the philosophy of Living Better Together®.

Our Leadership

Chief Executive Officer

Joel Kramer joined AAM as Partner and Co-CEO in 2005 and brings with him extensive experience in providing both traditional accounting and tax consulting services while specializing in business valuations and litigation consulting. Also a practicing CPA, Joel continues to serve as a Managing Director of CBIZ MHM, LLC. With almost 30 years in the profession, Joel has worked with an array of businesses, including retail, wholesale distribution, real estate, manufacturing, legal and medical. Joel uses his significant strategic planning skills to help guide AAM into the future.

President

As the president of AAM, Amanda Shaw is responsible for guiding the company’s daily operations as well as long-term strategic planning and financial matters. Starting with AAM as the General Manager in 2002, she was named President in January 2004. Amanda’s strong financial background and extensive experience give her the leading edge in terms of fostering relationships with Boards of Directors and formulating new business strategies. Amanda graduated Magna Cum Laude with a Bachelor of Accountancy degree from the University of Mississippi in 1989 and is a CPA, licensed in the State of Mississippi. Amanda is also a member of the American Institute of Certified Public Accountants, the Mississippi Society of Public Accountants, and the Urban Land Institute. She has her CAAM certification from the Arizona Association of Community Managers and is also a Board member of the organization.

Chief Operating Officer

Ercell brings nearly 30 years of community management experience to his position on AAM’s Executive Team. Since joining the company in September 2000, he has served in a number of high-profile positions, including Community Manager, Vice President of Special Projects and most recently, Chief Operation Officer. Formerly the Community Manager at Anthem, Arizona, Ercell has extensive experience in the management of large-scale master planned communities and age-restricted communities. Prior to joining AAM, Ercell was the General Manager for Robson Communities’ Sun Lakes Phases II and III. Ercell is responsible for overseeing the company’s general strategic plan, as well as implementing training programs, property manager assignments and new legislation. He holds the CAAM designation by AACM.

Chief Financial Officer

Michelle Dennis, AAM’s Chief Financial Officer, has been a part of AAM for over 14 years. She started as a Staff Accountant in 2005, while simultaneously studying for and receiving her Master of Accounting and Financial Management from Keller Graduate School of Management. She was promoted to Senior Staff Accountant in 2007, Department Manager in 2008 and became AAM’s Director of Corporate Accounting in 2011, a position she held until being named CFO in January, 2016.
One of Michelle’s major accomplishments during her tenure with AAM has been the creation and implementation of AAMResales.com, a custom, proprietary website developed for managing our communities’ resale activities.

Chief Information Officer

Alex is responsible for developing and executing the company’s Information Technology strategy and leading technology operations in the areas of data management, software development, security, system administration, managed services, and project management. A talented technology professional with strong experience in meeting the needs of end users ranging from CEOs to interns, Alex has served in a variety of leadership positions throughout his career. One highlight includes architecting and launching the first web-based dashboard and reporting portal for Cold Stone Creamery and its 1200+ stores worldwide. Prior to joining AAM in 2010, Alex also developed tools for GoDaddy and its 10 million customers in the areas of reporting, fraud, Customer Relationship Management, Business Intelligence, and database disaster recovery. Alex graduated Magna Cum Laude with a Bachelor of Science degrees in Operations and Information Management and International Business from Georgetown University and an MBA with an Emphasis in Information Management from Arizona State University.

SR VP of Human Resources

Lydia leads the HR team and is tasked with overseeing all aspects of Human Resources, including coaching, training, benefits, payroll and performance reviews. She first joined AAM as a Payroll and Benefits Manager in 2012, a position she held for two and a half years. She briefly left AAM after taking a position with GoDaddy™, a large technology company, but returned in March 2016 as our Director of Human Resources and was quickly promoted to Vice President of Human resources in August 2016, and recently promoted to SR VP of Human Resources. Lydia holds a PHR (Professional in Human Resources) designation and a Bachelor’s Degree in Business Administration from Southwestern Christian University, where she graduated Magna Cum Laude. She is a tireless advocate for employees and strives to ensure AAM is a great place to work and offers competitive benefits so we can continue to attract the best and brightest employees.

VP of Financial Management

Matt joined AAM in 2006 as a Staff Accountant. Over the years, Matt has taken on increased responsibilities and today holds the position of Vice President of Financial Management. Currently, Matt oversees a staff of over 40, including Directors, Controllers, Accounting Department Managers, Staff Accountants, A/P, A/R & Billing Coordinators. Matt is responsible for AAM’s successful management of all financial and accounting related activities for all of our Association clients. His responsibilities include participating as a member of the AAM Executive Team, meeting with clients to assist in developing strategic financial plans for their communities, managing banking relationships, coordination of SOC audit including assisting in the implementation of internal controls, and ensuring AAM accounting processes follow industry best practices and proper accounting requirements. Matt brings more than 16 years of association accounting experience to his position. He holds a Bachelor of Arts degree in Accounting from The University of Utah. His knowledge and expertise assure the highest standard in evaluating accounting procedures and provides a level of expertise unmatched in the industry.

Why Us?

We bring top management expertise to community associations. Not only do we emphasize exceptional service, but we also focus on effective communication and advanced technology.

For over 30 years, we have managed communities with care. We treat them as if we live in them ourselves. As stewards, we ensure peace of mind through dedicated and collaborative management. This commitment is at the core of what we do.

At AAM, we understand our role. We work closely with the Board of Directors to meet the association’s goals. Moreover, we offer full-service management, always acting in our clients’ best interests. Finally, we tailor solutions to fit each community’s needs.

quote The professionalism of AAM staff, from our Property Manager to the back-office support, is excellent. Overall, our experience with AAM has been very positive compared to other Association Management companies.

— Mark P.

quote AAM has been providing extremely prompt, timely, effective, and thorough service in managing our HOA. They are quick to answer questions and provide details for our community, and we greatly value AAM's experience.

— Donald P.

quote AAM has provided excellent management service for our community for years with no drop-off in quality when new Community Managers are appointed. They also have provided training for board members at no extra charge.

— Emma R.

quote AAM has been our Management company for almost 10 years. Very professional and always service minded. We love our community manager. Always on top of all of our concerns. Thank you for doing an awesome job!

— Jim P.

quote Our HOA Board switched from another management company to AAM late last year. What a difference. So far everyone has been responsive and dedicated and they provide us with great guidance. A professional organization to be sure.

— Robert R.

quote AAM, LLC has been great to work with since we have built and moved into our new home and neighborhood. Any questions or concerns I have had are always addressed in a timely matter. Since being elected president of our HOA anything I have seen and brought to the Managers attention she has looked into and gotten me an answer fast.

— Aaron B.

quote My experience with AAM has been a positive one with quick responses to my concerns and a friendly, professional staff. Keep up the good work!

— Susan M.

quote As an HOA Board Member, I have partnered with AAM for years...they are nothing but professional, thorough and compassionate. Its been a great experience and I highly recommend this management company.

— Holly M.

quote We switched to AAM last August and the difference is like night and day. As the current president of our HOA I can relax knowing that our discussion items will be handled without having to constantly remind or do it ourselves. Yes AAM was a little more money but the professionalism, follow up, and peace of mind is worth every penny.

— Troy L.

quote The entire onsite staff of AAM is wonderful. What a team - they always have smiling faces and are so willing to help in any situation. They do anything and everything they can to ensure things run smoothly. I've never had any question or concern they haven't been able to resolve. My hat's off to you!

— Peggy K.

Call to Action

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If you are ready to explore how AAM’s extensive experience and customized services can elevate your community, contact us today!