HOA Hurricane Preparedness

Hurricane season officially begins on June 1st and runs through November 30th. Unlike a tornado that can strike a community with little warning, hurricanes often develop over weeks, giving homeowners associations (HOAs) crucial time to focus on HOA Hurricane Preparedness. However, without proper planning, the devastation from a direct landfall can leave lasting impacts for years, much like the aftermath of a sudden tornado.

Why does an HOA need to have a Hurricane Preparedness Plan?

It is part of an HOA’s duty to protect their community’s well-being and act in their residents’ best interest. Although having a Hurricane Preparedness Plan will certainly not save your community from being hit by a hurricane, it will assist your association and residents be prepared when the time comes. Ultimately, having a plan will help minimize health, safety, and monetary risks for the entire community.

Roles the HOA plays in preparedness:

Creating a Hurricane Preparedness Plan

It is essential for associations, especially those in states prone to hurricanes, tornadoes, and other natural disasters, to review their emergency preparedness plans periodically. Keeping residents informed and prepared for these situations is equally important. An emergency preparedness plan should already exist for your HOA. However, it’s crucial to revise and update it as needed. We recommend discussing updates to the plan during your HOA’s annual meetings. Creating one should be your top priority if your association does not yet have a plan. For assistance, contact your management company or AAM today.

Conducting Regular Inspections and Maintenance

As part of your HOA’s responsibility to protect the community, your association or management company should regularly inspect shared facilities. This includes roofs, windows, landscaping, mechanical equipment, and other communal assets. Regular inspections help identify potential safety hazards and assess necessary changes to buildings or infrastructure before a storm. For insurance purposes, it is also recommended to videotape or photograph community assets and common areas while they are in good condition. Ideally, these images should include time and date stamps.

Keeping Everyone Informed

Keeping residents and staff informed during uncertain situations is vital. Residents expect answers, and your HOA must be prepared to provide them before, during, and after an emergency.

Before hurricane season, share a digital copy of your Hurricane Preparedness Plan with residents and staff. Use emails, flyers, and your community website to share key information. This should include details about hurricane season, how to prepare, how the association will handle certain situations, and what to do during and after a hurricane.

For example, residents may be required to secure trash cans and backyard furniture to prevent significant property damage. Your HOA should ensure all residents know this policy and the penalties for noncompliance. Additionally, be ready to share local government updates, such as voluntary or mandatory evacuation notices.

Post-Storm Cleaning and Repairing

After the storms have passed, your HOA must conduct a damage assessment tour of the community’s common areas. The HOA should contact the appropriate vendors to clean and repair the damage.

What is included in an HOA Hurricane Preparedness Plan?

A Hurricane Preparedness Plan will serve as a guide for your HOA, specifying protocols and procedures. The following are items that you should include in your HOA’s Hurricane Preparedness Plan:

Hurricane Supply Kits

Provide your residents with a list of essential items or supplies they need to have handy before and whenever a storm is approaching. Important things include cash, personal documents, non-perishable food, water, clothing, medications, personal hygiene items, a fully charged cell phone, etc.

Roles and Responsibilities

Specify the roles and responsibilities of the HOA before, during, and after the emergency. For instance, what will the association communicate to residents, and what mediums will be used? Text messages, emails, community website? Similarly, specify what is expected from the residents to preserve their safety and the community’s safety.

Standard Protocols

Share a list of standard procedures for different situations. For example, what should be done if water or electricity are shut off, flooding occurs, or if the government issues an evacuation notice? Evaluate all the potential situations residents might be exposed to and determine the safest action plan for them. Remember, not everyone has experienced hurricanes before. What may seem like an obvious solution to some might not be apparent to others.

Site Plan

Include a site plan or map pointing out critical areas in the community and access to water valves, lift stations, generators, etc. Sometimes, local officials instruct communities in the most threatened areas to turn off electricity, gas, and water before evacuating.

Evacuation Plan

Establish a detailed evacuation plan, including a map highlighting emergency exits, evacuation paths, nearby shelters, gas stations, and drugstores.

Instructions for Re-entry

If an official evacuation notice has been issued, advise residents to be patient and not to re-enter unless state/county officials have allowed doing so. Your residents must stay updated with the latest news from the most reliable sources, and your HOA could help by providing a list of the most dependable sources of information.

Emergency Contact Information

Provide a list of all-important contacts, including your HOA Board members, Community Manager, insurance providers, relevant vendors, and other emergency services. It’s essential that your HOA also has access to all residents’ contact information and home addresses.

palm trees in hurricane

How can AAM help prepare your community?           

AAM has plenty of experience preparing a community for a storm. With community partners through the Carolinas, 80% of the communities we serve are on the coast and could be impacted by every gulf or Atlantic storm. From those experiences, we can build a plan for each community that covers Pre, Mid, and Post Storm.

Working with local authorities and the Board of Directors, our preparation and execution of the personalized plan for the community mitigates damage and sometimes saves lives. In addition, we can work with the Board and their CERT (Community Emergency Response Teams) on planning, preparation, drills, and execution to preserve the common properties and ensure that all owners heed the warnings and prepare for their safety.

Our ability to work with our Preferred Vendors on the staging protocols ensures our team can have the workforce available when others may be stretched for help. This also enables our management professionals to focus on residents’ immediate needs and concerns to prepare for recovery once the storm has passed.

Does your current management company have a plan for you? If not, give us a call and let AAM build a plan for your community.

HOA Management Technology

As Board members, you understand that HOA management technology has an important role in effectively managing your Association. Ensuring that Board members and homeowners have access to the best technology available should be a top priority of your HOA management company. Technology services should provide helpful tools, adapt to the individual needs of a community, and encompass these functional traits: Secure, Productive, Automated, Efficient, and Transparent.

As a member of your Community Association and an elected HOA representative, you have a pulse on what the community wants and needs, especially concerning technological advances and service offerings. Websites, cloud-based portals, and mobile applications are a few examples of innovative tools AAM provides to their communities; what technology is currently available to you?

AAM ALL ACCESS: The Ultimate Homeowner and Board Portal

Advancements in digital solutions are reshaping how homeowners and board members interact with their HOA. A user-friendly portal and mobile app make finding information, taking action, and communicating effectively easier. AAM All Access delivers this seamless experience, serving as both a web portal and mobile app designed to enhance engagement and streamline HOA management.

A Unified Homeowner and Board Experience

Whether accessing AAM All Access through the mobile app or the cloud-based web portal, homeowners and board members enjoy a centralized platform to manage HOA-related tasks easily. From submitting service requests to tracking community updates, AAM All Access provides the ultimate convenience.

Key Benefits of AAM All Access

  1. 24/7 Access to HOA Information – Instantly retrieve account details, documents, and payment history.
  2. One-Touch Communication – Contact HOA representatives quickly without searching for contact details.
  3. Time-Saving Solutions – Submit architectural requests, pay assessments, and access essential resources with just a few clicks.
  4. Real-Time Notifications – Receive updates on payments, compliance issues, architectural request statuses, and community announcements.

BoardVue™: Exclusive Features for HOA Board Members

In addition to AAM All Access, BoardVue™ is a specialized Board Member dashboard, providing customizable views, interactive reports, and real-time tracking of HOA operations.

What BoardVue™ Delivers

  1. 100% Transparency – Board members gain complete visibility into community management.
  2. Frictionless Oversight – Access critical financials, documents, and work orders easily.
  3. Instant Reporting – Generate and review 13 essential board reports anytime.

WEBSITES influence how homeowners perceive a community

Let’s face it. People use Google before making any purchases, including deciding where to live. Because of this trend, a community’s first impression must be glowing and memorable. If an HOA website doesn’t reflect the experience homeowners expect, they may dismiss the community entirely.AAM understands how appearance influences a community’s perceived value. That’s why we invest in HOA management technology and recommend Premium Websites for HOAs to enhance their online presence.

What is an AAM Premium Website? Premium websites provide a secure resident portal where homeowners can view community documents, post classifieds, view their account and violation information, pay their bills, and communicate with other homeowners. In addition, HOA Boards and Community Managers can quickly contact residents through email and text blasts to keep the community informed and engaged.

Top 3 Benefits of a Premium Website

  1. Responsive: Easily viewed on mobile devices.
  2. Email Blasts: Effective communication to members.
  3. Customizable: A unique reflection of your community.

A polished, professional HOA website with stunning images, easy navigation, and quality content reflects the HOA’s commitment to homeowners. Does your Association pass the Google test?

AAM All Access combines a robust web portal and mobile app to keep homeowners and board members informed and connected. This technology makes HOA management more efficient and straightforward than ever before.

Is your community benefiting from a web portal, mobile app, or modern website? If not, AAM can help update your HOA in today’s digital age. Contact us today to discuss your technology goals.

Selecting an HOA Vendor

WHen selecting a vendor for your HOA, how do you know where to start, who to trust, and how to find companies that will provide the best quality workmanship for your Association?

Below are ten helpful tips that will guide you in the right direction when selecting a new HOA vendor:

1. Research what other clients are saying.

Once you have a list of potential vendors you have identified, go online and look at what their clients are saying about them. Google and Yelp reviews are always a good place to start. Consider the following when looking at reviews: Did the vendor get the work done? Did they meet project deadlines? Were they communicative during the process? Are there any common issues in customer complaints? How does the company address these concerns? Etc. As you go through reviews, keep an open mind and try to be objective.

2. Make sure vendors have the proper documentation in place.

Depending on the type of vendor that you are dealing with, proper documentation might mean insurance (such as liability, auto, workers’ compensation), licenses, certifications, or any other type of credential documents. Also, make sure to check that the coverage is current and will continue to be during work.

3. Ask for customer references.

Ask vendors for references to inquire about their performance, preferably other community associations. In the case of landscape businesses, which is generally the largest contract in most homeowners associations, visit some of the communities where they provide their landscape maintenance services.

4. Check for complaints.

When applicable, check for complaints with the Registrar of Contractors (ROC) or the Better Business Bureau (BBB).

5. Solicit at least three competitive bids.

After comparing multiple vendor options, make it a best practice to solicit at least three competitive bids, if possible.

6. Give each vendor you ask to bid an RFP or scope of work.

Having a defined outline of the work that needs to be performed and the expectations the Board has regarding materials, deadlines, and pricing will allow each vendor to provide you with a more detailed proposal.

7. Schedule meetings with each potential vendor.

Meet with each vendor to review the proposal, clarify unanswered questions, and ensure that the services proposed are what you are expecting.

8. Make objective comparisons before choosing the winning bid.

Create a vendor evaluation matrix to guide your final decision. Choose the vendor that best aligns with your community’s needs and requirements. Keep in mind that the lowest bid is not always the best bid.

9. Get a formal contract reviewed and signed by both parties.

Ensure there is a standard 30-day termination clause with or without cause, should the work performed not meet contract requirements or circumstances change. In addition, we recommend having an attorney review the contract for very technical projects to make sure that your Association’s best interests are being represented.

10. Consider hiring an HOA management company such as AAM to alleviate the stress of the vendor selection process. 

With more than 31 years in the industry, AAM has plenty of experience when it comes to helping Boards select the right vendors for their communities. Our Community Managers will assist you in preparing bid specifications and the subsequent solicitation of competitive bids. Additionally, once the Board awards a contract, AAM will monitor vendor performance and keep the Board aware of any updates or issues that arise.

If you are a Board member looking for a management company, contact AAM today toll-free at 833-745-6446 or submit an RFP through our website. 

Selecting An HOA Vendor Checklist