HOA Hurricane Preparedness

Hurricane season officially season begins June 1st and runs through November 30th. Unlike a tornado that comes upon a community rather quickly, a hurricane can build for weeks at a time, with the forecast changing from day to day. But like a tornado, if you don’t prepare properly, the damages could be felt for years to come with a direct landfall.

Why does an HOA need to have a Hurricane Preparedness Plan?

It is part of an HOA’s duty to protect the well-being of their community and act in the best interest of their residents. Although having a Hurricane Preparedness Plan will certainly not save your community from being hit by a hurricane, it will assist your association and residents to be prepared when the time comes. Ultimately, having a plan will help minimize health, safety, and monetary risks for the entire community.

Roles the HOA plays in preparedness:

Creating a Hurricane Preparedness Plan

It is essential that associations, especially those located in states regularly threatened by hurricanes, tornadoes, and other natural disasters, review their emergency preparedness plans periodically and always keep their residents informed and prepared for when these situations occur. An emergency preparedness plan should already be in place for your HOA, but it is essential to revise it and update it as necessary. We recommend discussing updates to your emergency preparedness plan during your HOA annual meetings. If your association does not have one yet, which may sometimes be the case, it should be your top priority to develop one. If you need assistance creating one, reach out to your management company or contact AAM today to assist you.

Conducting Regular Inspections and Maintenance

As part of your HOA’s responsibility to protect the community, your association or management company should conduct regular inspections of your community’s shared facilities, including roofs, windows, landscaping, mechanical equipment, etc. These inspections will allow you to identify potential safety hazards in advance and evaluate the need to change the community’s buildings or infrastructure before the storm hits. In addition, it is recommended that, for insurance reasons, you videotape or take pictures of community assets and common areas while everything is working properly. Ideally, these should be time and date-stamped.

Keeping Everyone Informed

Keeping residents and staff informed during these situations of uncertainty is of vital importance. Residents expect answers, and your HOA should be ready to provide them before, during, and after an emergency occurs. Before the hurricane season approaches, share a digital copy of your Hurricane Preparedness Plan with your residents and staff. Additionally, use emails, flyers, and notices on your community website to share important information about the hurricane season, how to be prepared, how the association will handle certain situations, and what to do during and after a hurricane. For example, residents might be required to secure trash cans and furniture in their backyards to avoid significant property damage. Your HOA should make sure that all residents are aware of this policy, as well as the penalties imposed for noncompliance. Also, be prepared to share local governmental updates, such as voluntary or mandatory evacuation notices.

Post-Storm Cleaning and Repairing

Once the storms have passed, your HOA’s responsibility is to conduct a damage assessment tour throughout the community’s common areas and reach out to the corresponding vendors to start the cleaning and repairing processes.

What is included in an HOA Hurricane Preparedness Plan?

A Hurricane Preparedness Plan will serve as a guide for your HOA, specifying protocols and procedures. The following are items that you should include in your HOA’s Hurricane Preparedness Plan:

Hurricane Supply Kits

Provide your residents a list of essential items or supplies they will need to have handy before and whenever a storm is approaching. Important things include cash, personal documents, non-perishable food, water, clothing, medications, personal hygiene items, a fully charged cell phone, etc.

Roles and Responsibilities

Specify the roles and responsibilities of the HOA before, during, and after the emergency occurs. For instance, what will the association communicate to residents, and what mediums will be used? Text messages, emails, community website? Similarly, specify what is expected from the residents to preserve their safety and the community’s safety.

Standard Protocols

Share a list of standard procedures for different situations. For example, what to do if water or electricity are shut off, flooding occurs, or if the government issues an evacuation notice. Evaluate all the potential situations residents might be exposed to and determine the safest plan of action for them. Remember that not everyone has experienced hurricanes before, so what might seem like an obvious solution for some might not be for others.

Site Plan

Include a site plan or map pointing out critical areas in the community and access to water valves, lift stations, generators, etc. In some cases, local officials will instruct communities in the most threatened areas to turn off electricity, gas, and water before evacuating.

Evacuation Plan

Establish a detailed evacuation plan and include a map highlighting emergency exits, evacuation paths, nearby shelters, gas stations, and drugstores.

Instructions for Re-entry

If an official evacuation notice has been issued, advise residents to be patient and not to re-enter unless state/county officials have allowed doing so. Your residents must stay updated with the latest news from the most reliable sources, and your HOA could help by providing a list of the most dependable sources of information.

Emergency Contact Information

Provide a list of all-important contacts, including your HOA Board members, Community Manager, insurance providers, relevant vendors, and other emergency services. It’s essential that your HOA also has access to all residents’ contact information and home addresses.

palm trees in hurricane

How can AAM help prepare your community?           

AAM has plenty of experience preparing a community in the event of a storm. With community partners from Florida through the Carolinas, 80% of the communities we serve are on the coast and could be impacted by every gulf or Atlantic storm. From those experiences, we can build a plan for each community that covers Pre, Mid, and Post Storm.

Working with local authorities and the Board of Directors, our preparation and execution of the personalized plan for the community not only mitigate damage but, in some cases, saves lives. In addition, we can work with the Board and their CERT (Community Emergency Response Teams) on planning, preparation, drills, and execution to preserve the common properties and ensure that all owners heed the warnings and prepare for their safety.

Our ability to work with our Preferred Vendors on the staging protocols ensures our team can have the workforce available when others may be stretched for help. This also enables our team of management professionals to focus on residents’ immediate needs and concerns to prepare for recovery once the storm has passed.

Does your current management company have a plan for you? If not, give us a call and let AAM build a plan for your community.

HOA Management Technology

As Board members, you understand the important role that technology plays in effectively managing your Association. Ensuring that Board members and homeowners have access to the best technology available should be a top priority of your HOA management company. Technology services offered should provide helpful tools, adapt to the individual needs of a community, and encompass these functional traits: Secure, Productive, Automated, Efficient, and Transparent.

As a member of your Community Association and an elected HOA representative, you have a pulse on what the community wants and needs, especially concerning technological advances and service offerings. Websites, cloud-based portals, and mobile applications are a few examples of innovative tools AAM provides to their communities; what technology is currently available to you?

WEBSITES influence how homeowners perceive a community

Let’s face it. We live in a world where people use Google before making any purchases, including where they choose to live. Due to this growing trend, the first impression of your community must be a glowing and memorable one. If your community’s HOA website doesn’t reflect the experience a prospective homeowner expects from the community, they may dismiss it entirely. AAM recognizes the importance of appearance and how it ties to the perceived value of a community. That is why we heavily invest in the technology we provide to our community associations, and our number one suggestion to our HOAs is to utilize a Premium Website.


What is an AAM Premium Website? Premium websites provide a secure resident portal where homeowners can view community documents, post classifieds, view their account and violation information, pay their bills, and communicate with other homeowners. In addition, HOA Boards and Community Managers can quickly contact residents through email and text blasts to keep the community informed and engaged.

Top 3 Benefits of a Premium Website

1. TOTALLY RESPONSIVE: Easily viewed on mobile devices.

2. FREE EMAIL BLASTS: Effective communication to members.

3. CUSTOMIZABLE: A unique reflection of your community.

Having a professional, polished HOA website that is easy to navigate, includes stunning images of the community, and provides quality information shows the HOA’s commitment to the overall homeowner experience. Does your Association pass the Google test?

MOBILE APPS change how homeowners interact with their HOA

Mobile application platforms make finding information, taking action, and communicating easy and convenient, and it is why apps are becoming a vital resource for businesses. An HOA mobile app serves as a direct channel between an HOA and the homeowners; this allows for faster communication and increased engagement. For example, an app that provides in-app notifications can influence proactive action to be taken by the user and eliminate frustration with time-sensitive events.

Our HOA mobile app AAM All Access was created with one goal in mind, adding value to the HOA living experience. Members of an association want their HOA to have as little interference in their everyday lives as possible. The interactions with the HOA are expected to be quick, easy and ultimately yield the desired result. And we believe that AAM All Access delivers the ultimate package in customer satisfaction.

Top Benefits of Using an App

1. Accessibility: Information readily available.

2. One touch access to contact information: Minimizing the time homeowners have to spend tracking down the correct person.

3. Time-saving solutions: Access to find answers, submit forms, and contact appropriate departments quickly.

4. In-App Notifications: Posted payments, arch request status, compliance issues, and community announcements.

CLOUD-BASE WEB PORTALS have changed how HOAs are managed.

Solution based technology is one of the most important aspects a community management company should provide to their clients. The ability to listen to the needs of homeowners associations and adapt the process to those needs is what has set AAM apart from other companies for decades.

AAM’s cloud-based client HOA portal, BoardVue™, was created by our internal development team as a solution to what was once a common question of Board Members: how does AAM track work orders? And although we had an intricate internal process in place, we built what we had into a client-facing version to allow for complete transparency and easy tracking.

What BoardVue™ Delivers

1. 100% Transparency: Board members know everything that is happening inside their community.

2. Frictionless Management: Providing timely and accurate information, in addition to clear communication.

3. Instant Reporting: Thirteen of the most commonly used Board reports are now available 24-7.

If your community association isn’t currently experiencing the benefits of a web portal or innovative mobile app or taking advantage of a modern website, we would love the opportunity to bring your community up-to-date in this ever-changing digital age. Contact AAM today to discuss your technology goals. 

Selecting an HOA Vendor

WHen selecting a vendor for your HOA, how do you know where to start, who to trust, and how to find companies that will provide the best quality workmanship for your Association?

Below are ten helpful tips that will guide you in the right direction when selecting a new HOA vendor:

1. Research what other clients are saying.

Once you have a list of potential vendors you have identified, go online and look at what their clients are saying about them. Google and Yelp reviews are always a good place to start. Consider the following when looking at reviews: Did the vendor get the work done? Did they meet project deadlines? Were they communicative during the process? Are there any common issues in customer complaints? How does the company address these concerns? Etc. As you go through reviews, keep an open mind and try to be objective.

2. Make sure vendors have the proper documentation in place.

Depending on the type of vendor that you are dealing with, proper documentation might mean insurance (such as liability, auto, workers’ compensation), licenses, certifications, or any other type of credential documents. Also, make sure to check that the coverage is current and will continue to be during work.

3. Ask for customer references.

Ask vendors for references to inquire about their performance, preferably other community associations. In the case of landscape businesses, which is generally the largest contract in most homeowners associations, visit some of the communities where they provide their landscape maintenance services.

4. Check for complaints.

When applicable, check for complaints with the Registrar of Contractors (ROC) or the Better Business Bureau (BBB).

5. Solicit at least three competitive bids.

After comparing multiple vendor options, make it a best practice to solicit at least three competitive bids, if possible.

6. Give each vendor you ask to bid an RFP or scope of work.

Having a defined outline of the work that needs to be performed and the expectations the Board has regarding materials, deadlines, and pricing will allow each vendor to provide you with a more detailed proposal.

7. Schedule meetings with each potential vendor.

Meet with each vendor to review the proposal, clarify unanswered questions, and ensure that the services proposed are what you are expecting.

8. Make objective comparisons before choosing the winning bid.

Create a vendor evaluation matrix to guide your final decision. Choose the vendor that best aligns with your community’s needs and requirements. Keep in mind that the lowest bid is not always the best bid.

9. Get a formal contract reviewed and signed by both parties.

Ensure there is a standard 30-day termination clause with or without cause, should the work performed not meet contract requirements or circumstances change. In addition, we recommend having an attorney review the contract for very technical projects to make sure that your Association’s best interests are being represented.

10. Consider hiring an HOA management company such as AAM to alleviate the stress of the vendor selection process. 

With more than 31 years in the industry, AAM has plenty of experience when it comes to helping Boards select the right vendors for their communities. Our Community Managers will assist you in preparing bid specifications and the subsequent solicitation of competitive bids. Additionally, once the Board awards a contract, AAM will monitor vendor performance and keep the Board aware of any updates or issues that arise.

If you are a Board member looking for a management company, contact AAM today toll-free at 833-745-6446 or submit an RFP through our website. 

Selecting An HOA Vendor Checklist